Apprentice Client Relation Advisor - 14420

SECOM PLC

Leeds, LS11 8PR

Closes on Tuesday 3 December

Posted on 3 September 2024

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Contents

Summary

Secom PLC in Leeds are recruiting for an Apprentice Client Relation Advisor. The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship over the duration of 17 months. You will be answering incoming customer calls promptly and efficiently, plus more.

Annual wage
£16,000 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 08:00am - 5pm, 1-hour lunch

37 hours a week

Possible start date

Tuesday 10 December

Duration

1 Year 5 Months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a Customer Service Apprentice/Client relations advisor Apprentice your training will include:

  • Answering incoming customer calls promptly and efficiently
  • Responding to and taking necessary actions on customer emails ensuring timely and effective communication
  • Updating the SECOM operating system with accurate and comprehensive information, logging all customer requests and incidents
  • Conducting cross-referencing and verification of information using the SECOM operating platform to ensure data accuracy and consistency
  • Coordinate daily activities and optimise routes through map-based planning on SECOM's operating platform
  • Ensure the achievement of daily targets by effectively managing and prioritising tasks
  • Plan and organise the diary to meet both company and client expectations
  • Collaborate with regional management, National Accounts, and other stakeholders to identify and escalate any issues or queries that may impact service delivery to clients
  • Perform cross-referencing of SECOM's operating platform to ensure accurate and up-to-date information
  • Efficiently handle and resolve reactive requests within specified timescales
  • Communicate daily handovers to management and fulfil any additional reporting requirements
  • Enforcing health and safety standards, promoting a safe working environment, and completing all required e-learning modules to maintain compliance

Where you’ll work

Unit G, Millshaw Business Living

Global Avenue

Leeds

LS11 8PR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Level 2 Customer Service Practitioner
    • Functional skills
    • Work based learning 

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • IT skills
    • Attention to detail
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Logical
    • Team working
    • Creative

    About this company

    We pride ourselves on being a trusted employer, with a track record of producing outstanding results from our staff. The SECOM team is a community built on hard-work and support for one another – no matter which department you belong to – creating a great team environment for everyone. Our experienced staff are given the highest level of training to perform their role, with additional courses offered throughout their career, opening up pathways to even more exciting opportunities. If you want to join a dynamic team where you can really make a difference, apply today!

    After this apprenticeship

    Progression onto full-time employment.

    Ask a question

    The contact for this apprenticeship is:

    NORTH LANCS. TRAINING GROUP LIMITED(THE)

    Recruitment

    recruitment@nltg.co.uk

    The reference code for this apprenticeship is VAC1000274589.

    Apply now

    Closes on Tuesday 3 December

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.