Network, Comms & Telephony Apprentice

Summary

The successful candidate will have the opportunity to play a pivotal role in implementing the college's Digital Strategy, whilst attending an NSG apprentice program. Whilst being supported and mentored by our staff, the successful candidate will be able to have a "hands-on" role on new and emerging technologies, tools, techniques & preparing them.

Annual wage: £12,347 a year
Minimum wage rates (opens in new tab)
Training course: Network engineer (level 4)
Hours: Monday - Friday Times to be confirmed
37 hours a week
Possible start date: Wednesday 23 October
Duration: 2 Years 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To support the Network & Communications Engineering team to ensure all new services undergo IT Testing and Integration framework
Ensure all configuration changes within the Network & Communications Estate and supporting processes are fully tested and documented
Test and Integrate Services to ensure that services meet the requirements of the customer and can be released to Live in a controlled manner
Provide 3rd Line Incident and Problem Management support to IT Services
Ensure all Testing and Operational Support documentation is accepted by Ops prior to Go Live
Participate in the Major Incident Process response
To maintain and administer the Middlesbrough College Network(s) and associated LAN and WAN technologies
Be the technical resource for IT projects as required
Deputise for the Network, Comms & Telephony TL as required by the Head of IT
Actively support the implementation of the digital strategy for the College
Work to implement and maintain highest industry standards and help to achieve necessary accreditations such as Cyber Essentials +
Actively monitor the network to ensure that optimum performance is available to the end-users and react appropriately to associated warnings and alerts. This includes during non-standard hours in the event of service failure
Administer and maintain the compliance and governance module within M365, adhering, where reasonably practicable, to recommended actions
Administer and maintain the current MDM solution and associated device and user policies in line with recommended standards
Administer and maintain the networking platform within any cloud infrastructure utilised by the College
Administer and maintain the telephony platform(s) and assist future deployments
Administer and maintain the internet content filtering system and process implemented within the College and provide relevant reports to the DSL team
Assist in scheduled penetration and DR testing, reviewing lessons learnt and implementing changes as required to improve the process(es)
Adhere to the change control process for changes to live systems
Assist with the capacity management service in relation to the infrastructure within the college. This will be done by analysing and determining the performance and capacity of individual elements of the estate and the timely quantification, design, and assisting with the implementation of future business requirements for IT services
Provide assistance to any other IT teams as required to meet the needs of the organisation

Where you’ll work

Middlesbrough College

Dock Street

Middlesbrough

Cleveland

TS2 1AD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MIDDLESBROUGH COLLEGE

Your training course

Network engineer (level 4)

Equal to higher national certificate (HNC)

Course contents

apply the appropriate tools and techniques when securely operating and testing networks

install and configure the elements required to maintain and manage a secure network

implement techniques to monitor and record systems performance in line with defined specifications

maintain security and performance of the system against known and standard threats

apply the appropriate tools and techniques to identify systems performance issues

apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults

communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards

upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes

record task details whether face-to-face, remote or in writing in line with ogranisational requirements

interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements

monitor, identify and implement required maintenance procedures

implement techniques to optimise systems performance in line with defined specifications

organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes

explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications

operate securely and apply the appropriate process, policies and legislation within their business responsibilities

communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability

apply the appropriate level of responsibility when planning and prioritising work tasks

apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications

ensure compliance of network engineering outputs with change management processes

select the appropriate tools and comply with organisation policies and processes when upgrading systems

Your training plan

Level 4 Network Engineer
Day release one day per week
Middlesbrough College

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Problem solving skills
Team working
Initiative

Other requirements

This vacancy is to start immediately therefore you must be available to start before applying. All closing, interview and start dates are subject to change and may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Northern Skills will check candidates' eligibility prior to any interviews.

About this company

To actively contribute to the College’s Strategic Plan and in particular the ambition to become an outstanding provider of education and training. To hold and actively demonstrate the College’s Core Values in all that you do. • Aim High… • Work Hard… • Take Responsibility… • Do What’s Right… • Respect Others… • Challenge Yourself… • Take Pride… To commit to the College’s Safeguarding Policy and promote a safe environment for children, young people and vulnerable adults within the College.

After this apprenticeship

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.

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