Systems Management Apprentice

Summary

The successful candidate will have the opportunity to play a pivotal role in implementing the college's Digital Strategy, whilst attending an NSG apprentice program. The successful candidate will be able to have a "hands-on" role on new and emerging technologies, tools and techniques, preparing them for a career in IT.

Annual wage: £12,347 a year
Minimum wage rates (opens in new tab)
Training course: Digital support technician (level 3)
Hours: Monday - Friday Times to be confirmed
37 hours a week
Possible start date: Wednesday 23 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To support the Systems Management team to ensure all new services undergo IT Testing, User Acceptance Testing, and Integration framework
Ensure all configuration changes within Middlesbrough College’s on premise and cloud hosted estate, and all supporting processes are fully tested and documented
Test and Integrate Services to ensure that services meet the requirements of the customer and can be released to Live in a controlled manner
Provide 3rd Line Incident and Problem Management support to IT Services
Ensure all Testing and Operational Support documentation is accepted by Ops prior to Go Live
Participate in the Major Incident Process response
To maintain and administer the Middlesbrough College on premise and cloud hosted application environments
Be the technical resource for IT projects as required
Deputise for the System Management Team Leader as required by the Head of IT
Actively support the implementation of the digital strategy for the College
Work to implement and maintain highest industry standards and help to achieve necessary accreditations such as Cyber Essentials +
Actively monitor the estate to ensure that optimum performance is available to the end-users and react appropriately to associated warnings and alerts. This includes during non-standard hours in the event of service failure
Administer and maintain the compliance and governance module within M365, adhering, where reasonably practicable, to recommended actions
Administer and maintain the Middlesbrough College Safeguarding tools and process implemented within the College and provide relevant reports to the DSL team
Assist in scheduled penetration and DR testing, reviewing lessons learnt and implementing changes as required to improve the process(es)
Adhere to the change control process for changes to live systems
Assist with the capacity management service in relation to the infrastructure within the college. This will be done by analysing and determining the performance and capacity of individual elements of the estate and the timely quantification, design, and assisting with the implementation of future business requirements for IT services
Provide assistance to any other IT teams as required to meet the needs of the organisation

Where you’ll work

Middlesbrough College

Dock Street

Middlesbrough

Cleveland

TS2 1AD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MIDDLESBROUGH COLLEGE

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.

use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.

apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.

provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols

operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases

communicate effectively through a variety of different channels using terminology appropriate to the audience

use digital resources to extend own knowledge and skills relevant to their role

risk assess the organisational impact of decisions that they take

use digital systems to identify productivity and performance improvements

use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice

maintain system security in line with organisational policies.

support digital operations or digital change and transformation activities.

investigate application problems and enable resolution to maintain productivity and improve quality of service.

coach and guide stakeholders to develop their applications skills to use digital systems effectively.

monitor data to analyse systems use and provide insights to recommend use or applications developments.

support customers in the use of information, products and services through digital channels.

diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.

maintain end-user systems physically or remotely. For example: software, hardware or operating systems

provide and direct end-users to tools and resources to help them to resolve their digital problems.