Customer Service Apprentice - Godiva Bearings Ltd

GODIVA BEARINGS (SOUTHERN) LTD

Dudley, DY2 0UW

Closes on Wednesday 23 October

Posted on 3 September 2024

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Summary

A great opportunity has arisen within a leading engineering supplier. As an apprentice key account manager you will learn the complete sales process. You'll then be ready to pick up the phone and build your own customer base. Actively selling products business to business. Full training and support is provided, along with a sales bonus.

Annual wage
£13,312 to £23,795.20 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.30am - 5.00pm or 9.00am - 5.30pm (to be confirmed).

40 hours a week

Possible start date

Wednesday 30 October

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Taking enquiries over the phone and email
  • Loading quotations onto system
  • Taking orders and booking them to warehouse
  • Chasing enquiries
  • Sourcing products from suppliers
  • Dealing with Transport queries

Where you’ll work

Crackley Way, Peartree Lane

Dudley

DY2 0UW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STAFF SELECT LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer Service Practitioner Level 2 Apprenticeship Standard qualification, including end point assessment
    • All training received on-site with no day release
    • Tutor engagement every 4 to 6 weeks

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Customer care skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Initiative

    Other requirements

    The site is difficult to access via public transport. Please consider the journey before applying. UK Drivers Licence is an advantage

    About this company

    This thriving and successful business was founded in 1977 by Ian Cuthill, who was soon joined by his brother, Paul, to supply Rod-Ends to a Surrey based manufacturer making light bulb machinery. Ian specialised in purchasing the products, and was a formidable buyer, whilst brother Paul, in the early days, was delivering and collecting bearings on his motorbike, but soon it became obvious that his talents lay elsewhere, as he had (and still has) a magnetic personality more suited to selling products and communicating with clients.

    After this apprenticeship

    • Permanent contract with pay rise upon successful completion of the apprenticeship

    Ask a question

    The contact for this apprenticeship is:

    STAFF SELECT LTD

    Richard Lewis

    Richard.Lewis@novatraining.co.uk

    07891330194

    The reference code for this apprenticeship is VAC1000274506.

    Apply now

    Closes on Wednesday 23 October

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.