Customer Service Apprentice

NORTHERN UTILITY SOLUTIONS LIMITED

Hartlepool, TS24 8EY

Closes in 4 days (Monday 23 September at 11:59pm)

Posted on 3 September 2024

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Summary

As a Sales Lead Generator you will be required to contact potential customers daily. You will establish the decision maker and help businesses reduce their energy costs. Within the role you will be supported by your mentor that will ensure you get the most out of the role.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

Uncapped commission structure.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9am – 5pm.

37 hours a week

Possible start date

Monday 30 September

Duration

1 Year

Positions available

3

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Cold Calling prospects daily
  • Admin Management
  • Achieving Monthly Revenue and KPIs
  • Managing and Increasing Personal Pipelines
  • Dealing with Queries and Objections from Customers
  • Speaking with Decision Makers
  • Passing Over Potential Leads to the Sales Closer

Where you’ll work

Brougham Terrace

Hartlepool

TS24 8EY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

OPTIMUM SKILLS LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Level 2 Customer Service Practitioner
      Functional Skills maths & English (if not already achieved at GCSE or equivalent)
      End Point Assessment (EPA)
      6 hours Off the Job Training per week 

    Requirements

    Desirable qualifications

    GCSE in:

    • Maths and English (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Initiative
    • Non judgemental
    • Patience

    Other requirements

    During our recruitment process we may ask you for personal details to ensure we can check qualifications. All data collected is GDPR protected and will not be shared with any external business. We aim to contact you within 2 days of your application but in some cases of higher volumes this may be slightly longer. If you wish to contact directly you can use the contact details on the job description to email the individual who is recruiting the apprenticeship, and they will respond as soon as possible with your query. Optimum Skills will store your information on their data base and may contact you further details in the future with other opportunities which match your criteria.

    About this company

    Northern Utility Solutions are a business energy consultancy based in the Northeast of England. We aim to help clients save time and money on their utilities by using our unique blend of expert procurement, particular and acute account management alongside our modern energy monitoring tools.

    Company benefits

    • Basic Salary plus Uncapped Commission • Career Progression Opportunities • Early Finishes on Friday based on Targets • Monthly Incentives • 23 Days Holiday (excl. Bank Holidays) • Recognition awards • Track record of recruiting apprentices

    After this apprenticeship

    At Optimum Skills we highlight the importance of retaining and further training apprentices after successful completion of their apprenticeship. However, in small occasions this is not a possibility, you will have gained valuable skills and knowledge alongside an industry recognised qualification which will allow you to apply for higher level apprenticeships or a full-time position relating to the apprenticeship you undertook.

    Ask a question

    The contact for this apprenticeship is:

    OPTIMUM SKILLS LIMITED

    Beth Carter

    beth.carter@optimumskills.co.uk

    The reference code for this apprenticeship is VAC1000274503.

    Apply now

    Closes in 4 days (Monday 23 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.