Business Administration Apprentice

Summary

An excellent opportunity working for an established insurance broker, based in Aldridge in the West Midlands. This is a fantastic opportunity to develop core administrative skills including communication, customer service and record keeping. With excellent company benefits and career progression, this is an opportunity not to be missed!

Annual wage

£11,648 a year

Minimum wage rates (opens in new tab)

Life insurance from first day of employment. Private medical insurance after 3 months.

Training course

Business administrator (level 3)

Hours

Monday - Friday 9.00am - 5.00pm with a 1 hour lunch break.

35 hours a week

Possible start date

Wednesday 2 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

About the role:

The Administration Apprentice will primarily be dealing with telephone enquiries and referring them to the appropriate person, whilst ensuring that all communications with insurers or customers are accurately recorded on file, or electronically, as per the firm’s usual procedures. Other duties will include:

Inputting new business, amendments and renewals on the system
Maintaining accurate records
Keeping hard-copy records on customer files
Working in accordance with the firm’s standard procedures
Compiling documentation for clients’ policies
Liaising with insurers, other company staff and claims handlers
Assisting customers with day-to-day general enquiries
Providing general office administration
Supporting the accounts team

Where you’ll work

Suite 8

Rossway Centre

Wharf Approach

Aldridge

WS9 8BX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WALSALL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business administrator level 3 standard apprenticeship
Bi-weekly blended learning session
Weekly off the job hours
Functional skills in maths and English if required

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade C or 4)
Maths (grade C or 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative

About this company

Addingstone Insurance Solutions Ltd are a professional Commercial and property insurance broker, providing advice and bespoke insurance to both large corporate and smaller sized businesses as well as property owners throughout the UK. Addingstone Insurance have been trading for 12 years and is a young and ambitious company who won Broker of The Year at the Modern Claims Awards 2017. They are thrilled to have won the 'Commercial Lines Broker Claims Team of the Year' at the National Insurance Awards 2022

https://www.addingstone.com/ (opens in new tab)

After this apprenticeship

The opportunity to progress within the business.

Ask a question

The contact for this apprenticeship is:

WALSALL COLLEGE

Kerry Hall

khall@walsallcollege.ac.uk

The reference code for this apprenticeship is VAC1000274461.

Apply now

Closes in 7 days (Monday 30 September at 11:59pm)

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