Apprentice Customer Service Administrator

Summary

Here at Hugh Steeper Limited, we have a fantastic opportunity for an individual to join our team as an Apprentice Customer Service Administrator, where your duties will include reporting any customer issues or order delays to the team leader, plus more.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 8:30am to 5:00pm with an early finish on a Friday
37 hours a week
Possible start date: Monday 4 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Ensuring that processes are completed on time as per the department daily working routine
Work towards teams set KPI’s
Report any customer issues or order delays to the team leader
Action daily reports and flag any anomalies
Follow all standard operating procedures and advise of incorrect or missing information
Ensure queries are actioned and sent to relevant clinics
Pack supplier returns
Support team members
Support with any ad-hoc duties

Where you’ll work

Unit 3

Stourton Link

Intermezzo Drive

Leeds

LS10 1DF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CITY SKILLS LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

The training will take place at work on the job with regular reviews weekly and monthly one to one with an agreed schedule provided.

Requirements

Essential qualifications

GCSE in:

English Language (grade 4+)
Maths (grade 4+)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Logical
Team working
Initiative
Patience

Other requirements

consider In this role you will carry out duties to ensure the efficient day-to-day running of the Orthotics Customer Services department. This is carried out in line with the departmental processes and procedures.

About this company

Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK’s largest suppliers. Steeper’s vision is to create life’s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services.

http://www.steepergroup,com (opens in new tab)

Company benefits

• Incremental holiday allowance (rising with service) • Free parking • Canteen onsite • Employee discount • Employee Assistance Programs • Qualification support • Flexible working. The applicant should apply if has: • Basic knowledge of Microsoft packages • Capable of using own initiative • Excellent communication skills

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

To be in a Customer Service Admin role within the Customer Services department.

Ask a question

The contact for this apprenticeship is:

HUGH STEEPER LIMITED

HR

HR@steepergroup.com

0113 270 4841

The reference code for this apprenticeship is VAC1000274453.

Apply now

Closes in 10 days (Monday 30 September at 11:59pm)

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