Customer Service Apprentice

HULL AND EAST YORKSHIRE MIND LTD

HULL, HU3 1YA

Closes in 7 days (Monday 23 September at 11:59pm)

Posted on 2 September 2024

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Summary

Hull and East Yorkshire Mind Ltd are looking to recruit a Customer Service apprentice. The Apprentice will provide reception cover, answer telephone, meet and greet customers and cover general administration duties. This role is to work within the Administration and Volunteering team for Hull and East Yorkshire Mind Ltd.

Annual wage
£12,313.60 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, shifts to be confirmed.

37 hours a week

Possible start date

Wednesday 30 October

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Liaising with volunteers regarding enquiries 
  • Updating and maintaining records 
  • General administration duties
  • Using the telephone
  • Creating orders
  • Supporting the team to maintain staff training records
  • Using Microsoft Packages 
  • Ensuring meeting rooms are tidy each morning
  • Distribute incoming mail
  • Ordering Stationery/Supplies

Where you’ll work

WELLINGTON HOUSE

108 BEVERLEY ROAD

HULL

HU3 1YA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KINGSTON UPON HULL CITY COUNCIL

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    You will be undertaking the following:

    • Level 2 Customer Service Practitioner
    • Functional Skills in maths, English & IT (if required)
    • Regular training and development to meet the needs of the employer and the apprentice

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English and Maths (grade A*-C/ 9-4 GCSE or equivalent)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Presentation skills
    • Administrative skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience

    Other requirements

    Applicant must attend HTAE initial assessment and interview process to be considered for shortlisting by the company, you will be contacted by a member of staff to get booked in. Our recruitment sessions are held at Craven Park Training and Enterprise Centre, Poorhouse Lane, Hull, HU9 5HE so please make sure you are travel to this location.

    About this company

    Since our formation in 1976, we have embarked on a journey of growth and transformation. Over the years, we have evolved into a leading force in mental health care, continuously adapting to meet the changing needs of our communities. Drawing on our history and experience, we have developed into a trusted and reliable source of support for people across Hull and East Yorkshire Mind.

    https://www.heymind.org.uk/ (opens in new tab)

    After this apprenticeship

    • The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship if available. 

    Ask a question

    The contact for this apprenticeship is:

    HULL AND EAST YORKSHIRE MIND LTD

    Business Engagement Team

    Business.Engagement@hullcc.gov.uk

    01482 614157

    The reference code for this apprenticeship is VAC1000274364.

    Apply now

    Closes in 7 days (Monday 23 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.