Sales Support Apprentice

Summary

The opportunity to develop technical product knowledge as well as administration, sales and marketing skills to be able to support the sales function. Progression could be either within sales support or account management.

Annual wage

£17,000 a year

Minimum wage rates (opens in new tab)

Salary review/ increase at 12 Months. Company bonus scheme. Pension. 23 days holiday plus bank holidays.

Training course

IT technical salesperson (level 3)

Hours

Monday - Friday, 09:00 - 17:30 with one hour for lunch.

37 hours a week

Possible start date

Tuesday 1 October

Duration

1 Year 1 Month

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answering the phone and forwarding all messages to team members
Greeting clients and advising staff of their arrival and arranging refreshments for meetings to include checking meeting rooms are kept tidy at all times
Process sales orders by firstly checking the requirement and then entering details on the CRM database and ensuring correct stock allocation
Tracking all orders and ensuring dispatch/proof of deliveries
Communication with the relevant account manager, internal support teams and with the customer, ensuring that the customer is kept informed
Create work orders for reel cutting, liaising with the warehouse team to ensure accurate and timely availability and delivery
Coordinate and oversee direct-to-site shipments as required
Listen to customer requirements, identify and share opportunities for upsell to achieve sales through service
Preparation and co-ordination of sales materials and collateral
Maintenance of marketing and sales media to include online content
Manage linked-in connections and develop own professional network
General sales office support and ad-hoc admin when required

Where you’ll work

UNIT 1 EASTMAN WAY

HEMEL HEMPSTEAD INDUSTRIAL ESTATE

HEMEL HEMPSTEAD

HERTFORDSHIRE

HP2 7DU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ISALES ACADEMY LIMITED

Your training course

IT technical salesperson (level 3)

Equal to A level

Course contents

Communication: works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools.

Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management.

Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions.

Problem solving: applies structured techniques for troubleshooting, problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks

Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques.

Project management: works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects.

Interprets and follows: health and safety legislation to securely and professional work productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979.

Sales process: professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors

Technical: ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available.

Database and Campaign Management: prioritises their contacts and keeps an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements.

Context / CPD: identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business.

Logical and creative thinking skills

The ability to interact effectively and professionally with a range of different types of customer

Ability to think analytically and to solve problems

Ability to work independently and to take responsibility

Ability to work with a range of internal and external people

Ability to communicate effectively in a variety of situations

Ability to operate in a secure manner

Your training plan

Level 3 IT/Technical Sales Apprenticeship Standard
Structured training on site and classroom/virtual bi-weekly

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C or 4)
Maths (grade C or 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative

Other requirements

N/A

About this company

NBM Technology Solutions Ltd is a leading provider of structured cabling and UPS solutions for the data cabling and datacentre industry.

https://nbm.technology/ (opens in new tab)

After this apprenticeship

Progression within sales support function or account management

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