Hair and Beauty Business Admin Apprentice

Summary

Hair and Beauty Business Admin Apprentice within our salon reception. You will introduce fresh and creative concepts to enhance our commercial and training salon elements, plus more.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Saturday. Shifts to be confirmed. Occasional extra hours and weekend work may be required, for which time off in lieu is given. Staff are expected to support college events outside of core business hours.
35 hours a week
Possible start date: Monday 23 September
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Deliver outstanding salon reception services while contributing innovative ideas to the team
Introduce fresh and creative concepts to enhance our commercial and training salon elements
Providing exceptional levels of customer service
Operating a telephone and online booking system
Welcoming visitors, clients and students onto site
Handle client inquiries via phone, email, and in-person
Provide information about salon services, pricing, and promotions.
Schedule and manage appointments using salon software
Confirm and remind clients of their appointments
Maintain accurate client records and update information as needed
Handle financial transactions, including processing payments and issuing receipts
Assist with inventory management, including tracking stock levels and placing orders
Support the salon team with general administrative tasks as required
Help with marketing activities, such as updating social media accounts and promoting special offers
Assist in the preparation of reports and other business documentation
Participate in team meetings and contribute ideas for improving salon operations
Manage appointment cancellations and rescheduling
Attend training sessions and workshops to enhance skills and knowledge
Stay updated on industry trends and best practices in salon administration
Work towards completing required coursework and assessments for the apprenticeship program
If a key holder, abide by the college procedures
Use of EBS/MyHalesowen to look up student/staff information
To assist with the setting up of rooms and catering arrangements for hair & beauty events, employer boards etc
To be aware of the CCTV monitor/radio traffic, and take any necessary action if an incidence is identified
To be aware of all emergency procedures

Where you’ll work

Whittingham Road

Halesowen

West Midlands

B63 3NA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HALESOWEN COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard.

The successful applicant will be allocated with an assessor who will visit them in the workplace once every 6-8 weeks.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4/C)
Math (grade 4/C)

Desirable qualifications

A Level or equivalent in:

Hairdressing and Beauty Therapy (grade Pass)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Team working
Initiative
Patience

About this company

Halesowen College aims to provide: A broad, inclusive, responsive, and purposeful curriculum Exceptional teaching, learning and outcomes Learning environments that make a difference A truly diverse, empowered, supportive and accountable community Sound finances to allow investment and keep us ahead of the game A reputation as the go to college

After this apprenticeship

Potential permanent role upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

HALESOWEN COLLEGE

Maadiyah Hamid

mhamid@halesowen.ac.uk

01216027777

The reference code for this apprenticeship is VAC1000274343.

Apply now

Closes today at 11:59pm

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