IT Support Apprentice
META EAGLE LIMITED
Birmingham, B3 1QS
Closes in 11 days (Friday 27 September)
Posted on 2 September 2024
Summary
An exciting opportunity has arisen for a motivated and driven individual to join a new and exciting IT Managed Service Provider based in Birmingham's Jewellery Quarter. A unique opportunity to work alongside the Co-Founder of the company, giving you a insight to not only relevant technology but also day to day business operations.
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Training course
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Information communications technician (level 3)
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Hours
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Monday - Friday, shifts to be confirmed.
37 hours a week
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Possible start date
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Monday 30 September
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Duration
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1 Year 10 Months
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
Day to day duties may include but not necessarily limited to:
- Responding to IT related tickets
- Responsible for keeping documentation up to date
- Spearhead a migration of client data into a new system
- Setting up new PC’s/Laptops
- Setting up new users on internal systems
- Networking PC’s to printers, scanners and other hardware
- Troubleshooting and technical fault diagnostics for through remote access and on-site support
- Assisting with onsite projects & Migrations
- Remote access to assist customers with IT related issues/queries
- Administrative tasks such as daily Server/Monitoring/Backup Checks
Where you’ll work
Meta Eagle, 50-54 St. Pauls Square
Birmingham
B3 1QS
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
THE DEVELOPMENT MANAGER LTD
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
- ICT Level 3 Apprenticeship Standard - Support Technician Pathway
- Training schedule has yet to be agreed. Details will be made available at a later date.
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths (grade 4)
- English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- IT skills
- Communication skills
- Customer care skills
- Problem solving skills
Other requirements
● Fantastic team dynamic- a notion of 'work hard, play hard' is clearly evident
● The role is office/ site based
About this company
Meta Eagle Ltd is an IT consultancy firm that brings More Than Just Technology To the Table. Offering a suite of IT Services, Products, Consultancy and Monitoring capabilities. We aim to understand your organisation, to help take the complication out of technology.
After this apprenticeship
- Opportunity to progress to higher level Apprenticeship or offer of a permanent role to the successful candidate.
Ask a question
The contact for this apprenticeship is:
THE DEVELOPMENT MANAGER LTD
The reference code for this apprenticeship is
VAC1000274341.
Apply now
Closes in 11 days (Friday 27 September)
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create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.