IT Support Apprentice
PRIME SOLUTIONS 4 BUSINESS LTD
COVENTRY, CV1 4JA
Closes in 15 days (Tuesday 1 October at 11:59pm)
Posted on 2 September 2024
Contents
Summary
We are seeking to appoint an enthusiastic, reliable and self-motivated IT Support Apprentice to provide excellent customer service and support to customers. If this sounds interesting to you, apply now!
- Annual wage
- £15,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Working hours will be 9am to 5pm - Monday to Friday
40 hours a week
- Possible start date
-
Sunday 27 October
- Duration
-
1 Year 4 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Initially the successful candidate will be shadowing our existing support team to quickly gain knowledge and help progress to a point where they can support clients themselves.
- The role is office base and visiting clients onsite
- Internal helpdesk will be using TeamViewer remote management software to resolve clients' issues. Initially any onsite client visits will be attending site with an existing support engineer
- The apprentice’s primary role is to provide excellent customer service and support to customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine technical problems
- Required to monitor and maintain systems and/or platforms to maximise productivity and user experience
Where you’ll work
UNIT 4
EDISON BUILDINGS
ELECTRIC WHARF
COVENTRY
CV1 4JA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
JBC SKILLS TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
- Level 3 Information Communications Technician Apprenticeship Standard
- Training for this apprenticeship is remote delivery via online classroom training
- Dates to be agreed once you have secured the apprenticeship
Requirements
Desirable qualifications
GCSE in:
- English (grade A*-C/9-4)
- ICT (grade A*-C/9-4)
- Maths (grade A*-C/9-4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
Other requirements
We are seeking a person that has great customer facing skills and can relate to clients Must have good knowledge of Windows 10 and or 11 Someone that has a driving license or is learning to drive due to the nature of the role
About this company
About PS4B The PS4B Vision “To help businesses benefit from Information Technology (IT) by providing a quality support service” In business today everyone needs a PC, software applications, access to the Internet and the supporting network infrastructure. To deliver our vision and help businesses throughout Coventry and the Midlands benefit from IT we provide a range of services geared to help ensure you have the best network to meet your needs and this network is supported and kept running. Our team of professional staff take the time and care needed to review your needs before proposing the most suitable solution. Our friendly IT support staff are on hand to respond to your queries as they arise. The Company Established in 2005 PS4B operates from centrally located offices in Electric Wharf, Coventry and provides services throughout the Midlands to support a diverse range of companies including Manufacturing, Services and Retail sectors. The team of experienced engineers has a wealth of knowledge and keep up to date with new hardware and software developments ensuring they deliver a first class service to all customers. Partnerships with all the major hardware and software providers ensure PS4B has the widest range of resources available to deliver you a value for money solution. PS4B prides itself on delivering a professional, hassle free service for its clients.
https://www.ps4b.co.uk/contact-ps4b/ (opens in new tab)
Company benefits
Company uniform (polo shirts and jacket) and mobile phone will be provided 20 days holidays plus statutory per year
After this apprenticeship
Ongoing career development and progression opportunities upon completion of the apprenticeship for the right candidate.
Ask a question
The contact for this apprenticeship is:
JBC SKILLS TRAINING LIMITED
The reference code for this apprenticeship is VAC1000274313.
Apply now
Closes in 15 days (Tuesday 1 October at 11:59pm)
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