Mercedes-Benz Apprentice Service Advisor
ESTAR TRUCK AND VAN LIMITED
Liverpool, L33 7AQ
Closes in 6 days (Monday 30 September)
Posted on 2 September 2024
Contents
Summary
We are eStar, the home of Mercedes‑Benz Trucks and Vans in the North West and North Wales. It's our mission to keep our customers and their businesses moving by providing exceptional service and using our technical expertise. Our Service Advisors are an integral part of this and we are looking to expand the team by recruiting an Apprentice to join!
- Annual wage
-
£13,312 a year
Minimum wage rates (opens in new tab)
Hourly rate is £6.40 (National Apprenticeship Wage) in your first year, from second year the hourly rate will change to be in line with National Minimum Wage.
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday 8.30am - 5.00pm.
40 hours a week
- Possible start date
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Monday 4 November
- Duration
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2 Years
- Positions available
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1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Raising and processing individual and bulk service bookings
- Raising job cards and ensuring all relevant documentation is attached
- Daily job checks
- Welcoming customers in a friendly and professional manner, ensuring a smooth and positive customer journey
- Keeping customers informed of the status of their vehicle and providing advice when needed
- Developing and utilising knowledge of relevant regulations and legislation
- Keeping up to date with the most recent product information
- Making exact cost estimates and fixed prices, where necessary after prior agreement with technical and Workshop Manager
- Entering orders, extensions, sketches of paintwork, etc into systems
- Entering changes to vehicle and customer data into systems
- Filling in worksheets and test sheets relating to the order
- Carrying out quality control with respect to vehicles and orders as part of quality assurance
- Discussing payment with customers and, if necessary, negotiating special prices with Accounts
- Selling / advising on service contracts and seasonal / other services
Where you’ll work
eStar Truck and Van Ltd - Knowsley Van
Alchemy Way
Liverpool
L33 7AQ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
MERCEDES-BENZ CARS UK LIMITED
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
Your training plan
- Site based in eStar Knowsley Van
- With 1 week block releases to Mercedes-Benz Appprentice Academy in Milton Keynes throughout the duration of the 2 year course - to be confirmed by Mercedes-Benz Training Academy
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this company
We are eStar, the home of Mercedes‑Benz Trucks and Vans in the North West and North Wales. It is our mission to keep our customers and their businesses moving by providing exceptional service and using our technical expertise, while embracing the latest vehicle technology and contributing to a greener and more sustainable future.
https://www.estar.ltd/join-our-estar-team (opens in new tab)
Company benefits
Company events, Cycle to work scheme, Discounted gym membership, Discounted cinema tickets, Enhanced maternity / paternity pay, Free eye tests, Free fruit, Free menstrual products, Free parking, Health Care Plan, Life assurance, Paid volunteer time
After this apprenticeship
After successful completion of the apprenticeship you will be able to carry out the role of a qualified Service Advisor.
Ask a question
The contact for this apprenticeship is:
ESTAR TRUCK AND VAN LIMITED
Emma Wong
emma.wong@estar.ltd
01513051660
The reference code for this apprenticeship is VAC1000274249.
Apply now
Closes in 6 days (Monday 30 September)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.