IT Support Technician Apprentice

FROGBOX IT LTD

NOTTINGHAM, NG6 0JU

Closes tomorrow (Tuesday 17 September)

Posted on 2 September 2024

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Summary

Are you looking to launch your career in IT?  Are you looking to develop with a forward-thinking business? We are seeking an IT Apprentice to join our team. You will provide IT and technical support to one of our schools in Loughborough and our clients across the East Midlands.

Annual wage
£13,500 a year

Minimum wage rates (opens in new tab)

£13,500 - £15,500 per annum.

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 8:30am - 4:30pm (with flexibility).

35 hours a week

Possible start date

Monday 30 September

Duration

1 Year 4 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key duties [will include but not be limited to:] 

  • Support one of our schools based in Loughborough in the mornings and our other clients in the afternoon 
  • Set up and maintain PC's, laptops, mobile devices and tablets 
  • Assist with software installation and configuration 
  • Assist with WLAN and router setup, configuration and maintenance 
  • Install, configure and maintain Microsoft Windows services (e.g. M365, Office packages, Azure) 
  • Troubleshoot software and hardware faults for students, staff and clients 
  • Providing first-line support and advice to students, staff and clients 

Where you’ll work

NBV ENTERPRISE CENTRE

DAVID LANE

NOTTINGHAM

NG6 0JU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

QA LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

    • Your training plan

    Why choose our Cloud Network Specialist apprenticeship?
    QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware.
    A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.

    QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

    • Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
    • Learn about core networking principles, including network addressing, cloud, virtualisation and security
    • Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
    • Train with QA – the largest and leading provider for both Microsoft and AWS training
    • Learn technical content that aligns to, and is relevant to, employers and the market
    • Learn about DevOps methodologies and the fundamentals of databases and data migration

    Requirements

    Essential qualifications

    GCSE in:

    • any subject -- x3 (grade 4+ (A-C))
    • English (grade 3+ (D or above))
    • Maths (grade 3+ (D or above))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Problem solving skills
    • Team working
    • Non judgemental
    • Computer networking experience
    • Customer service skills

    About this company

    FrogBox IT is a tight-knit team that provides IT services and solutions to residential users, small to medium-sized businesses and schools across the East Midlands.

    After this apprenticeship

    You will gain full-time employment opportunities upon successful completion of the apprenticeship, with opportunities to continue growing and developing with the team. 

    Benefits: 

    • 28 days holiday allowance (including public bank holidays).
    • Free on-site parking.
    • Your own company laptop.
    • Contribution towards fuel, as we are seeking a driver.
    • Team social events.

    Ask a question

    The contact for this apprenticeship is:

    QA LIMITED

    The reference code for this apprenticeship is VAC1000274243.

    Apply now

    Closes tomorrow (Tuesday 17 September)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.