HR Apprentice (Ipsum Utilities)

Summary

As an HR Apprentice, you will provide HR Administrative support to the Ipsum Utilities Water & Infrastructure Division, ensuring that all HR processes throughout the employee lifecycle are completed in an effective and timely manner.

Annual wage: £16,000 a year
Minimum wage rates (opens in new tab)
Training course: HR support (level 3)
Hours: Monday to Friday. Shifts to be confirmed.
40 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This role is vital for the HR function, allowing the Divisional HR Business Partner to function effectively, whilst supporting the company’s goals and employee needs. You will be joining an experienced team working with skilled employees and managers over the course of your 18-month apprenticeship. Giving you the opportunity to learn about Ipsum, its breadth of capabilities and how you can develop your career here.

Accountabilities will include:

Administrative Support

Ensure accurate and up to date maintenance of employee personnel files and HR databases.
Effectively handle confidential information with discretion and comply with data protection regulations.
Professionally handle routine correspondence / HR related queries and administrative tasks for the HR department. Using Microsoft Teams channels and groups, to respond to employee queries while demonstrating the highest of professional standards.
Supporting the HR Business Partner in management of people meetings, note taking, creation of follow-up emails, letters and scheduling?
Accurate updating and maintaining of employee data within the Human Resources Information System (HRIS), ensuring data accuracy and integrity.
Accurate generation of reports (monthly and ad hoc) from the HRIS as required for divisional HR metrics and analysis.

Onboarding

Facilitating the onboarding process for new employees, ensuring completion of all necessary paperwork.
Welcoming new hires and helping to integrate them into the company.
Support in the timely completion of the probation process for all new joiners.

Benefits Administration

Support in the management of employee benefits programs, Cycle to work scheme, leaver procedures, ensuring that enrolments and changes are processed accurately.

Employee Relations

Provide timely and accurate responses to enquiries regarding HR policies, procedures, and programs, escalating issues where necessary.

Assist in the coordination and implementation of employee engagement activities and events.

Where you’ll work

ROCHESTER HOUSE

ACKHURST BUSINESS PARK

FOXHOLE ROAD

CHORLEY

PR7 1NY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BPP PROFESSIONAL EDUCATION LIMITED

Your training course

HR support (level 3)

Equal to A level

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.

Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.

Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.

Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.

Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.

Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.

Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Requirements

Essential qualifications

Other in:

5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Team working
Excel, Word and PowerPoint
Remain calm under pressure
Self motivated
Able to work on own initiative

Other requirements

We value our people and offer a comprehensive range of employee benefits, including: · 25 Days holidays plus bank holidays · We really value our people and so we like to look after them. If you work for us, you’ll enjoy a great range of employee benefits. · Career development including professional qualifications and accreditation. Health & Wellbeing Benefits: · Employee Assistance Programme including mental health support and access to counselling? · Access to 24/7 virtual GP? · Occupational Health support Tax efficient benefits via salary exchange (salary sacrifice) · Cycle to Work · Group Personal Pension Scheme · Employee Discount Scheme – discounts on hundreds of retailers including supermarkets, mobile phone/broadband providers, gym memberships and more! · Established local social committees with calendar of regular social events? · Life assurance cover · Long service awards? · Opportunities to volunteer and make a difference via local community projects

About this company

The UK’s utility sector is ever evolving and expanding to meet increasing customer requirements. At Ipsum, our vision is to be the leading customer service-focused provider of specialist utility and infrastructure solutions, operating on both public and private networks. We are looking for someone passionate about the industry and supporting our teams in delivering essential services 24/7/365, making a real difference to local people and communities. At Ipsum, we are committed to supporting and developing our people to achieve their full potential. As a fast-growing and ambitious business, we offer opportunities to acquire a wide range of skills and gain broad and varied experience to help you progress in your career. Our investment in our people enhances our expertise and flexibility, enabling us to deliver the highest standard of service to our customers.

http://www.ipsum.co.uk (opens in new tab)

After this apprenticeship

Potential for a full-time role on completion

Ask a question

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