Insurance Apprentice

Plymouth City Council

Devon, PL1 3BJ

Closes tomorrow (Tuesday 17 September)

Posted on 2 September 2024

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Summary

Plymouth City Council’s Insurance Team is looking to recruit a dynamic and enthusiastic individual to provide administrative and technical support to the team by logging insurance claims and payments, processing documentation, maintain databases, respond to customer queries and prepare court files along with other appropriate administrative duties.

Annual wage
£19,640 a year

Minimum wage rates (opens in new tab)

Aged 16-20 £19,640. Aged 21+£22,070.

Training course
Insurance practitioner (level 3)
Hours
Monday to Friday 9am to 5pm

37 hours a week

Possible start date

Friday 1 November

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Provide administration support to the Insurance team and the wider department
  • Assist in dealing with queries from customers and colleagues (by telephone and in person); taking and relaying accurate messages as necessary
  • Assist in checking and processing documentation (sometimes confidential)
  • Assist in producing letters, emails and other documents
  • Assist with data input onto computer systems (full training to be given)
  • To fully comply with the requirements of the apprenticeship programme, e.g. attendance at review meetings, undertaking case studies
  • Undertake other duties appropriate to the grade of the post

Where you’ll work

Ballard House

West Hoe Road

Plymouth

Devon

PL1 3BJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DAVIES LEARNING SOLUTIONS LIMITED

Your training course

Insurance practitioner (level 3)

Equal to A level

Course contents
  • Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
  • Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
  • Analyse data to make evidence based decisions.
  • Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
  • Apply appropriate method of communication for audience and circumstances.
  • Records, verifies, maintains and where appropriate, shares information.
  • Compliant with relevant governance, policies and procedures.
  • Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
  • Balances competing priorities in order to meet deadlines.
  • Builds and maintains positive relationships.
  • Work as part of a team to help achieve results.
  • Identify potential claims fraud and determine the correct action to prevent loss.
  • Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
  • Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
  • Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
  • Gather and interpret relevant information to provide a return on insurance decisions.
  • Match client’s needs with available insurance products and services.
  • Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
  • Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
  • Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
  • Analyse data to make evidence based decisions.
  • Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
  • Apply appropriate method of communication for audience and circumstances.
  • Records, verifies, maintains and where appropriate, shares information.
  • Compliant with relevant governance, policies and procedures.
  • Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
  • Balances competing priorities in order to meet deadlines.
  • Builds and maintains positive relationships.
  • Work as part of a team to help achieve results.

    • Your training plan

    • Remote learning
    • Alongside your duties, 20% of your time will be set aside to undertake “off-the-job training” that will be used to learn new skills and produce evidence as part of your apprenticeship qualification

    Requirements

    Essential qualifications

    GCSE in:

    • Any (grade A*-C (9-4))
    • English (grade A*-C (9-4))
    • Maths (grade A*-C (9-4))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Team working

    About this company

    We are the local authority for Plymouth, providing services and information to many of the area’s 262,700 residents as well as businesses and visitors. We employ over 2500 members of staff in a wide range of occupations including health consultant, park ranger, children’s social worker, refuse driver, registrar, housing delivery officer and customer support assistants.

    https://plymouthcitycouncil.engageats.co.uk/ (opens in new tab)

    Disability Confident

    Disability Confident

    A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

    You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

    After this apprenticeship

    • Whilst there is no guarantee of a permenant position at the end of this apprenticeship, there is a possibilty that a position may become available to apply for.
    • There may also be the possibility to progress to higher level apprenticeships upon completion of the apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    Plymouth City Council

    Julie Steer

    julie.steer@plymouth.gov.uk

    01752 304921

    The reference code for this apprenticeship is VAC1000274227.

    Apply now

    Closes tomorrow (Tuesday 17 September)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.