Apprentice Reception Administrator

Summary

We are a GP surgery based in the Padgate, Warrington. The practice consists of seven doctors together with team of nursing and support staff. We all work together to improve the health care available to the people of Padgate and surrounding area. We are now looking for an Apprentice Reception Administrator to join our team.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Working week to be discussed at interview and confirmed.
37 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Job Summary:

Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Be able to adapt to the challenges and changes facing General Practice.

Job Responsibilities:

Receptionist Duties:

Answering the telephone, taking messages, and passing them on appropriately.
Manage the reception desk ensuring surgeries run smoothly and efficiently.
Checking patient's records and issuing reminders for long term condition reviews/blood tests etc.
To provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team.
Be able to cover all reception/administration tasks as necessary. - Scanning of correspondence onto medical records.
Management of manual medical records.
Process appointment requests by telephone and in person.
Process on-line consultations and messages from Patchs.
Taking requests for home visits and ensure they are recorded and processed correctly.
Liase with hospitals, primary health care team, social services, etc.
Signpost to other healthcare providers.
Computer data entry updating patient records.
Ensuring the reception office and consulting rooms are prepared in readiness for the morning session.
Prepare drinks for practice team.
Maintaining confidentiality at all times.
Receive patients and visitors courteously and efficiently.
To have a thorough knowledge of all Practice procedures and policies.
To work in accordance with written protocols.
Any other tasks allocated by Practice Manager / GP's / Senior Administrator.
All staff are required to take their share of providing cover, when necessary for colleagues who may be absent due to holidays or illness. This is a mandatory requirement of the role.

Other relevant learning Points are as follows:

Confidentiality
Health & Safety
Equality and Diversity
Personal and Professional Development
Quality
Communication
Implementation of Professional Services
Safeguarding

Where you’ll work

12 Station Road

Padgate

Warrington

WA2 0RX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TOTAL PEOPLE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Admin Apprenticeship Standard.
The qualification will be delivered remotely and the successful candidate will be allocated an experienced Total People Learning Coach who will support them throughout the learning.
There will be an end point assessment which includes a final exam which is necessary in order to achieve the relevant certificate.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 4)
English Language (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Communication skills
Customer care skills
Initiative
IT skills
Number skills
Organisation skills
Problem solving skills
Team working

About this company

We are a GP surgery based in the Padgate, Warrington. The practice consists of seven doctors together with team of nursing and support staff. We all work together to improve the health care available to the people of Padgate and surrounding area.

After this apprenticeship

Upon the successful completion of this apprenticeship programme you will be offered a full time position unless there is any reason why the employer is unable to do so at the time.

Ask a question

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