Apprentice Administration Assistant

Summary

This great opportunity has arisen with Dawsongroup; you will undertake varied administration duties and report to the UK Parts Manager.

Annual wage

£13,312 to £23,795.20 a year

Minimum wage rates (opens in new tab)

The hourly rate will depend on the age of the apprentice - if 18 or over, they will receive £12.00 p/hr (Real Living Wage), and if under 18, they will receive the national apprentice minimum wage for their age.

Training course

Customer service practitioner (level 2)

Hours

08.00 - 17.00, Monday - Friday, with a 1 hour unpaid lunch.

40 hours a week

Possible start date

Saturday 28 September

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To provide general administrative assistance, ad-hoc support within the department during staff absences and, when required, perform general reception duties.

1. Key Features

1.1 To provide general reception duties as follows:

1.1.1 Answer and distribute incoming telephone calls, taking/relaying accurate messages as needed and providing basic information as required.

1.1.2 Attend to visitors when they arrive and enter their details into the visitor’s book. Arrange refreshments for visitors as required.

1.2 To provide general administrative assistance to the Dawsongroup sweepers limited business, including the Hire team, Fleet Control and Workshop team, Commercial Support team, Service and Compliance team and the Parts team. This assistance will include, but not be limited to:

1.2.1 Taking initial department phone calls and distributing/taking messages as required.

1.2.2 Monitoring company inboxes and distributing emails in a timely manner.

1.2.3 Accurate and timely data entry into the back-office computer systems, identifying and escalating anomalies as required.

1.2.4 Generating and submitting customer recharges and manufacturer warranty claims.

1.2.5 Reconciliation of stock on the back-office computer systems.

1.2.6 Assistance with Goods Inwards, ensuring all goods are receipted onto the back-office computer systems accurately and in a timely manner.

1.2.7 Assistance with return of parts to manufacturers, ensuring all returns are documented and recorded on the back-office computer systems.

1.2.8 Producing and distributing pre-defined reports to internal and external stakeholders.

1.2.9 Providing general administrative support to the business as needed, including preparing quotes/estimates, letters and memorandums and taking meeting minutes/notes, scanning, digital and manual filing.

1.2.10 Processing vehicle warranties and road tax requests.

1.2.11 Deputising for team-members during holiday and/or sickness absence or otherwise as directed by the UK Parts Manager.

1.2.12 Any other duties as directed by the UK Parts Manager.

2. Authority

2.1 Expenditure authority in accordance with Dawsongroup’s authorisation document, UK companies

3. General

3.1 This job description outlines the main objectives, authority levels and responsibilities of this position at the time of writing

3.2 Where necessary and as appropriate to the operation of the business, permanent or temporary changes may be made involving like or related work.

3.3 Attention should be paid to the Company Health, Safety and Environmental policies in arrangement of maintenance, breakdown and repair solutions.

3.4 Respecting Company confidentiality and disclose information to customers, suppliers or their agents only as authorised by the Directors of the Company.

3.5 Report significant problems and issues to the UK Parts Manager in a timely manner.

This role profile is not exhaustive and is subject to review in conjunction with the post-holder and according to the future challenges/developments in the Company.

Where you’ll work

ARMYTGE ROAD

BRIGHOUSE

HD6 1QS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KIRKLEES COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Level 2 Practitioner Apprenticeship Standard

Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

You may be the first point of contact and work in any sector or organisation type.

You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.

You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.

Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

The standard covers the following:

Knowledge
Skills
Behaviours / Attitude

You will complete an End Point Assessment this will involve the following:

Showcase/Portfolio
Interview
Practical Observation
Professional Discussion

You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4/C or above or equivilent)

Desirable qualifications

BTEC or equivalent in:

ICT - Knowledge of Outlook, Excel and Word (grade Pass, Merit or Distinction)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Analytical skills
Team working
Initiative
Excellent timekeeping
Excellent attendance

Other requirements

Excellent transport links by bus or train. This position is based at the Brighouse branch.

About this company

Dawsongroup Environmental Municipal Civil Ltd is the UK’s leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire. We offer a wide range of vehicles, award-winning customer service, and best-in-class maintenance across numerous sectors, including but not limited to Environmental, Municipal and Civil.

https://dawsongroup.co.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Opportunity to join the company as a full-time permanent employee, upon completion of apprenticeship.
Progression to other training following successful employment and achievement of apprenticeship.

Ask a question

The contact for this apprenticeship is:

KIRKLEES COLLEGE

Nichola Barnes

apprenticeships@kirkleescollege.ac.uk

01484437054

The reference code for this apprenticeship is VAC1000274196.

Apply now

Closes tomorrow (Saturday 21 September at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents