Receptionist/Administrative Apprentice

Summary

S&J Synergy are now looking to recruit a receptionist/administrative apprentice. You will be greeting customers & visitors offering them tea, coffee, answering phones, directing calls, taking messages, taking orders over the phone, making outgoing calls.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday, 9.00am to 5.00pm.
35 hours a week
Possible start date: Monday 6 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key tasks of the role are as follows:

Greeting customers & visitors offering them tea, coffee
Answering phones, directing calls, taking messages, taking orders over the phone, making outgoing calls
Supplying visitors with the correct PPE before going onto site
Keeping office clean and tidy
Collecting & distributing post
Managing and ordering stationary supply
Document filing
Assisting all staff in their job roles
All other general office administration

Where you’ll work

Materials Recycling Facility

The Old Tannery

Wincolmlee

Hull

HU5 1RL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MCARTHUR DEAN TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner apprenticeship standard:

Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Whilst in the workplace, apprentices will also receive any additional training support and guidance required from their dedicated tutor
Attending weekly classes to achieve the Standard

Requirements

Essential qualifications

GCSE or equivalent in:

English and Maths (grade 4/C +)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills

About this company

S&J Synergy undertake and manage all waste including hazardous waste streams. They are legally compliant and have the knowledge and experience to deal with any waste or technical problems.

After this apprenticeship

Excellent prospects for the right candidate, with potential to move onto Level 3.

Ask a question

The contact for this apprenticeship is:

MCARTHUR DEAN TRAINING LIMITED

Julie Curtis

Julie@mcarthurdean.co.uk

01482 307357

The reference code for this apprenticeship is VAC1000274149.

Apply now

Closes in 21 days (Friday 20 December at 11:59pm)

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