Apprentice Customer Service Practitioner

SASH HARDWARE ( NORTHERN) LTD

Shildon, DL4 2QN

Closes in 13 days (Wednesday 2 October)

Posted on 30 August 2024

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Contents

Summary

The role of a customer service practitioner is to deliver high quality service to the customers of their organisation. You will demonstrate excellent customer service skills and behaviours as well as product knowledge and/or service knowledge when delivering to your customers.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
40 hours per week. Shifts to be confirmed - Monday - Saturday.

40 hours a week

Possible start date

Thursday 3 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Customer service admin; processing new sales orders, collections
  • Assist the invoice team
    Product knowledge
  • Assist with office housekeeping and admin projects
  • Offer excellent customer service to our customers via email and telephone
  • Engage with consumers who are looking for product information

Where you’ll work

South West Durham Business Centre

Dabble Duck Industrial Estate

Shildon

DL4 2QN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WOODSPEEN TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Training schedule has yet to be agreed. Details will be made available at a later date

    Requirements

    Essential qualifications

    GCSE in:

    • English and Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Administrative skills
    • Analytical skills
    • Team working
    • Initiative
    • Non judgemental
    • Patience

    Other requirements

    If you are using public transport to reach the vacancy, then please take into consideration your travel route and the time it takes to travel.

    About this company

    window fitting hardware store for trade and public, selling instore and online

    After this apprenticeship

    • Potential to have a full time role within the company following completion of the apprenticeship

    Ask a question

    The contact for this apprenticeship is:

    WOODSPEEN TRAINING LIMITED

    Jackie Bijkerk

    jackie.bijkerk@woodspeentraining.co.uk

    The reference code for this apprenticeship is VAC1000274098.

    Apply now

    Closes in 13 days (Wednesday 2 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.