Customer Service Level 2 Apprentice - Ashby Pharmacy

Ashby Pharmacy

LEICESTER, LE65 1JU

Closes in 5 days (Wednesday 25 September at 11:59pm)

Posted on 30 August 2024

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Contents

Summary

Ashby Pharmacy are seeking a Level 2 Customer Service Apprentice to join their friendly team, based in Ashby-de-la-Zouch. They are looking for a well motivated, flexible person, who will strive to ensure that customers receive the best possible customer service. Duties include: counter service, greeting customers and learning how to use patient records and retail computer systems.

Annual wage
£13,468 a year

Minimum wage rates (opens in new tab)

The employer is paying £7.40ph (£1.00 above the MNW for an Apprentice)

Training course
Customer service practitioner (level 2)
Hours
The Pharmacy is open Monday - Saturday. Hours will be confirmed during interview.

35 hours a week

Possible start date

Thursday 26 September

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Counter service and greeting customers
  • Learning how to use patient records and retail computer systems
  • Taking cash and card payments
  • Stock checking and refilling shelves
  • Receiving and handing out prescriptions
  • Product sales and storefront
  • Housekeeping

Where you’ll work

17A THE GREEN

ASHBY DE LA ZOUCH

LEICESTER

LE65 1JU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JUNIPER TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer Service Practitioner Level 2 Apprenticeship Standard
    • A dedicated Juniper Training skills coach who will conduct face to face onsite visits and also online workshops
    • Functional Skills in maths and English if necessary.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Maths/English (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience
    • Motivated
    • Timekeeping
    • Trustworthy

    About this company

    A great forward thinking Pharmacy with lovely staff who fully support each other. The team and Manager pride themselves on great customer service and being the best at what they do.

    After this apprenticeship

    • Possible full time position available upon successful completion of the apprenticeship
    • Further training may be available through the Pharmacy and Juniper Training.

    Ask a question

    The contact for this apprenticeship is:

    JUNIPER TRAINING LIMITED

    Paul Nightingale

    paul.nightingale@junipertraining.co.uk

    07395789959

    The reference code for this apprenticeship is VAC1000274082.

    Apply now

    Closes in 5 days (Wednesday 25 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.