Lettings and Maintenance Administrator Apprentice

Summary

If you are an amazing self-motivated and confident person who wants to work with an award-winning, highly customer-focused estate agent, then keep reading! This opportunity will give the right candidate the chance to complete the apprenticeship and progress their career within Crofts, the role will be extremely varied.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 5 days per week which will include Saturday on a rota basis. Monday - Thursday; 09:00 - 17:30. Friday; 09:00 - 18:00. Saturday; 09:00 - 15:00. Shifts to be confirmed.
37 hours a week
Possible start date: Wednesday 13 November
Duration: 1 Year 4 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Responsibilities include:

Meeting and greeting customers
Arranging property viewings
Generating maintenance tasks
Calling clients for feedback on viewings
Preparing other staff member's diaries
Booking property inspections with tenants
Filing
Photocopying
Handling mail
Making up client files
Data input for rental applications
Managing applicant database

There are excellent progression opportunities for the right person!!!

Where you’ll work

62 ST. PETERS AVENUE

CLEETHORPES

DN35 8HP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

AVANT PARTNERSHIP LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As part of the Level 3 Business Administrator Apprenticeship Standard, you will learn the knowledge, skills and behaviours which will support you for your end-point assessment.

You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development and compile a portfolio of evidence.

The successful candidate will be required to undertake training sessions with Avant Skills Academy every other week throughout the length of the apprenticeship. If you have not achieved a GCSE grade 4 (C) in English and maths, you will be required to complete Functional Skills Level 2 in English and maths.

At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard

This includes:

Apprentice showcase
Practical observation
Professional discussion
Project presentation

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Team working
Personable and outgoing
Ability to multi-task
Excellent work ethic

Other requirements

This is a customer facing role. Do you like speaking to new people?

About this company

Established in Cleethorpes in 2005 and having expanded into Immingham and Louth, Crofts Estate Agents have always striven to deliver the very best in forward-thinking, innovative Estate Agency, with the emphasis on high-quality customer service based around strong traditional values. Crofts mission is to supply our customers with a first-class level of service, providing value for money far above levels of expectation, leading to total customer satisfaction.

http://www.croftsestateagents.co.uk (opens in new tab)

After this apprenticeship

Future progression with the company.
With experience and a good sales record, you could be promoted to a sales or letting negotiator to senior negotiator and then branch manager.
You could also become self-employed as a partner in a firm or set up your own agency.

Ask a question

The contact for this apprenticeship is:

AVANT PARTNERSHIP LIMITED

Alysha Lond or Sarah Neilson

apprenticeships@avant.ac.uk

01472426624

The reference code for this apprenticeship is VAC1000274037.

Apply now

Closes on Wednesday 30 October

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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