IT Service Desk Apprentice

Amberjack Global Ltd

NEWBURY, RG14 5XR

Closes in 13 days (Tuesday 15 October at 11:59pm)

Posted on 30 August 2024

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Summary

Ready to start a career in tech, while providing great customer support for our clients? Join our Technology Support and Implementation team and you’ll be keeping our technology solutions running smoothly, all while earning a salary starting from £17,500 and studying towards a Level 3 Digital Support Technician Apprenticeship

Annual wage
£17,500 a year

Minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday to Friday 9.00am - 5.30pm

37 hours a week

Possible start date

Wednesday 16 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

What you’ll be doing…

Our Technology Systems and Implementation team are the ones behind the recruitment tools we use to make sure that hundreds of thousands of candidates each year have the best possible application experience.

As a Service Desk Apprentice, you’ll be collaborating with our clients, including Virgin Atlantic, Network Rail, EY and KPMG, providing technical support for our suite of recruitment system solutions, including our Applicant Tracking System, Video Interviewing Platform, and digital assessment platforms. You’ll bring creativity to your work, contributing fresh ideas, and seeking innovative solutions to problems to make sure we’re meeting stakeholder needs.

Some other tasks you’ll be doing include:

  • Managing and resolving escalated tickets from our first-line support team
  • Monitoring service desk ticket volumes and identify trends
  • Maintaining ticket SLAs in alignment with client and internal stakeholder expectations
  • Proposing solutions to recurring ticket subjects which might benefit from process, software or training improvements

Where you’ll work

NEWBURY HOUSE

20 KINGS ROAD WEST

NEWBURY

RG14 5XR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEST BERKSHIRE TRAINING CONSORTIUM

Your training course

Digital support technician (level 3)

Equal to A level

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

    • Your training plan

    Training will:

    On site at the employers premises, in person with our training partner ITEC and remote sessions. There will be a monthly 1-1 training and review meeting with your Training Consultant.

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4 or C)
    • Maths (grade 4 or C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Analytical skills
    • Able to follow a process
    • Time management

    About this company

    We are Amberjack. We’re redefining the talent acquisition and development landscape. We develop volume recruitment technology and services that allow us to create opportunities that empower individuals to showcase their potential, guiding employers to discover the next generation of talent.

    https://www.weareamberjack.com/ (opens in new tab)

    Company benefits

    25 Days annual leave (plus bank holidays). Your birthday off. Bi-annual company socials. Medical and dental cover. Hybrid working (minimum 2 days in-office). Access to 1000s of unique discounts. Subsidised gym membership. Cycle-to-work scheme.

    After this apprenticeship

    Amberjack encourage and support ongoing training and development. 

    Ask a question

    The contact for this apprenticeship is:

    WEST BERKSHIRE TRAINING CONSORTIUM

    Rachel Eaves

    07922 426414

    The reference code for this apprenticeship is VAC1000273933.

    Apply now

    Closes in 13 days (Tuesday 15 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.