Level 3 Business Administration Apprenticeship

Summary

Are you a customer focused individual with a keen interest in business administration? This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment. This is a varied role to include front of house duties such as providing customer service, liaising on the telephone and via email.

Annual wage

£9,984 a year

Minimum wage rates (opens in new tab)

£6.40 per hour based on 30hrs per week

Training course

Business administrator (level 3)

Hours

Monday - Friday, 10.00am - 4.00pm.

30 hours a week

Possible start date

Tuesday 15 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This is a varied role to include front of house duties such as providing customer service, liaising on the telephone and via email with customers, conducting viewings and cleaning, shopping and general stock management, and general administration tasks such as maintaining the CRM system, taking/chasing payments and account reconciliation.

Tasks will include:

Inspecting all units to ensure they are clean and ready for hire
Greeting customers, showing them available units and completing all appropriate information on database/forms (including taking bank details, checking ID and insurance)
Placing adverts for available units online and on social media, by using appropriate wording and designing imagery
Maintaining the unit waiting list
Managing the customer exit process when a unit is no longer needed for use
Keeping the office clean and tidy, and ensuring that all stationery, cleaning and kitchen supplies are well-stocked
Carrying out filing duties and handling cash
Complying with Health & Safety, data protection and confidentiality protocols

Where you’ll work

203-205 CHARMINSTER ROAD

BOURNEMOUTH

BH8 9QQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

IMPACT FUTURES TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Over the course of 18 months, you will study topics such as understanding an organisation, regulations, policies & processes/procedures, aspects of project management, how to manage performance, planning, organisation & decision making skills, quality and process improvement, business fundamentals and IT & external environmental factors (these subjects may differ)
Upon successful completion of the business administration apprenticeship programme, you will achieve a Level 3 certification

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Administrative skills
Team working

Other requirements

The successful applicant must have a full UK driver's licence with access to their own vehicle as this role will be based between two sites.

About this company

We are a storage company with serviced offices, meeting rooms for hire, virtual offices, parking spaces and storage units. We have a great relationship with our customers and provide excellent customer focus.

After this apprenticeship

Potential full time role

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