Customer Service Apprentice

FONIX TELEMATICS LTD

CHELMSFORD, CM2 5LB

Closes in 8 days (Sunday 29 September at 11:59pm)

Posted on 29 August 2024

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Contents

Summary

Fonix Telematics are an innovative global supplier of vehicle telematics, tracking and in-vehicle video monitoring solutions. We are currently looking to hire a customer services apprentice and expand our team in our Chelmsford office.

Annual wage
£13,000 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 09.00 - 17.00, with 30 minutes for lunch.

37 hours a week

Possible start date

Monday 30 September

Duration

1 Year 1 Month

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Responding to customer enquiries - Responding to inbound questions via phone, email, or chat
  • Resolving customer issues -This can include resetting customer passwords, booking and engineer visit or assisting with technical issues
  • Processing orders - Processing new orders via phone and email. Helping to prepare and fulfil orders
  • Device Programming - Setting up tracking and camera devices
  • Device Commissioning-Taking inbound calls from engineers who are 'Commissioning' a service or product
  • Collaborate with others -This can include working with other team members and departments to ensure customer satisfaction
  • General Administration - Updating records in our CRM system and keeping systems up to date

Where you’ll work

KINGFISHER HOUSE

19 SPRINGFIELD LYONS APPROACH

SPRINGFIELD

CHELMSFORD

CM2 5LB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RM TRAINING (UK) LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer Service Practitioner level 2 Apprenticeship Standard
    • Functional Skills in maths and English (if required)

    Requirements

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Problem solving skills
    • Administrative skills
    • Competent with Word & Excel

    About this company

    Fonix Telematics are an innovative global supplier of vehicle telematics, tracking and in-vehicle video monitoring solutions. We offer our partners advanced software solutions and reliable hardware coupled with a UK based customer service and support network. Our passionate approach to long term relationships allows our partners to grow at just the right pace for their businesses, sharing our industry expertise in tracking and camera solutions along with other fleet services knowledge gained over many years in the industry we believe we offer our partners and their customers something very unique.

    https://www.fonixtelematics.com/ (opens in new tab)

    After this apprenticeship

    • There may be the opportunity to be taken on full-time following successful completion of the apprenticeship, however this is not guaranteed.

    Ask a question

    The contact for this apprenticeship is:

    RM TRAINING (UK) LIMITED

    Katie

    katie@rmtraining.co.uk

    01702 782001

    The reference code for this apprenticeship is VAC1000273802.

    Apply now

    Closes in 8 days (Sunday 29 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.