Customer Service and Business Administration Apprentice

Summary

You will gain exposure to all areas of our business. This is a fantastic opportunity to develop a real understanding of the day to day commercial and operational challenges of running a business in a fast-paced environment. You will need to be resilient, hardworking, flexible and will engage with both our people and our brand.

Annual wage: £17,550 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday 8.30am - 5.00pm
40 hours a week
Possible start date: Tuesday 1 October
Duration: 1 Year 9 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Depending on the candidate there may also be the opportunity to be involved in the set up and listing of new product listings and the administration aspect of running our marketplace business. Our products also sell through third parties such as B&Q and Debenhams
The administration aspect of the role will be centred around compliance and regulation which is becoming an increasingly important part of our business. The successful candidate will be involved in the set up and development of system to ensure compliance with timber regulations and general testing and compliance regulations
The customer service element of the role will exposure you to the day operations of our business and this will involve communicating with inbound customers enquiries as well as dealing with aftersales issues. This will involve speaking with customers by telephone, email, ticketing system and video calls

Where you’ll work

Time 4 Sleep Ltd, Unit G2

Lacy Way, Lowfields Business Park

ELLAND

HX5 9DB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CALDERDALE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will gain a Business Administration (Customer Service) Apprentice NVQ Level 3.

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Patience

About this company

Since 2005, we’ve offered beautiful beds online, comfy mattresses and stylish furniture at great value prices. Helping thousands of happy customers enjoy a better night’s sleep ever since. No one wants to pay over the odds. That’s why we ditched the middleman sourcing products direct from factories around the world. Cutting costs and passing the savings on direct to our customers. Our dedicated team of sleep specialists are based on Lowfields Business Park in Elland where we work tirelessly to create dream bedrooms and deliver a great night’s sleep, night after night. An independent business with a consistent record of sales growth and investment we are looking for a talented individual to join our growing team.

After this apprenticeship

We are looking for the next generation too drive our business development and build our management and leadership team. Where ever possible we always promote from within our organisation.

Ask a question

The contact for this apprenticeship is:

CALDERDALE COLLEGE

Phoebe Brearley

phoebe.brearley@calderdale.ac.uk

The reference code for this apprenticeship is VAC1000273776.

Apply now

Closes in 9 days (Monday 30 September)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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