Apprentice Claims Adjuster

Summary

The position of Apprentice Claims Adjuster will involve training to handle claims from ‘cradle to grave’. You will be trained to set up, review and acknowledge First Notification of Loss (FNOL), gather evidence and consider policy wording/coverage determining if a claim is covered or not.

Annual wage: £14,560 a year
Minimum wage rates (opens in new tab)
Training course: Insurance practitioner (level 3)
Hours: Monday - Thursday, 9.00am - 5.00pm. Friday, 9.00am - 4.00pm.
35 hours a week
Possible start date: Tuesday 1 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Taking inbound calls while adhering to GDPR requirements; gathering FNOL details, reviewing/considering policy terms.
Setting up new claims in the company bespoke Claims Management System (CMS).
Handling introductory calls and emails to policy holders following FNOL.
Requesting supporting documentation/evidence from policy holders and/or brokers to progress claims via telephone and email.
Liaising with experts where it is deemed necessary to appoint.
Assessing policy coverage based on information/evidence provided, interpreting policy wording.
Completing quantum and adjustment calculations from evidence provided and policy wording to determine claims pay-outs.
Corresponding with insurers regarding policy interpretation, coverage, repudiations and approval for claims outside of the company Delegated Authority (DA).
Processing AML/Sanctions searches and claims payments including all associated MI.
Investigating subrogation opportunities.
Exploring salvage opportunities.
Reviewing files on our CMS, ensuring MI has been recorded accurately (via a checklist) before closing.

Where you’ll work

SUITE 26

FIRST FLOOR

ALUM HOUSE

DISCOVERY COURT

BH12 5AG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DAVIES LEARNING SOLUTIONS LIMITED

Your training course

Insurance practitioner (level 3)

Equal to A level

Course contents

Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.

Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.

Analyse data to make evidence based decisions.

Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.

Apply appropriate method of communication for audience and circumstances.

Records, verifies, maintains and where appropriate, shares information.

Compliant with relevant governance, policies and procedures.

Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.

Balances competing priorities in order to meet deadlines.

Builds and maintains positive relationships.

Work as part of a team to help achieve results.

Identify potential claims fraud and determine the correct action to prevent loss.

Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.

Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.

Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.

Gather and interpret relevant information to provide a return on insurance decisions.

Match client’s needs with available insurance products and services.

Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.

Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.

Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.

Analyse data to make evidence based decisions.

Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.

Apply appropriate method of communication for audience and circumstances.

Records, verifies, maintains and where appropriate, shares information.

Compliant with relevant governance, policies and procedures.

Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.

Balances competing priorities in order to meet deadlines.

Builds and maintains positive relationships.

Work as part of a team to help achieve results.

Your training plan

You will work towards your:

Insurance Practitioner Level 3 Apprenticeship.
Certificate in Insurance (Cert CII).
Level 2 Functional Skills in English and Maths (if required).

Training will be via Davies, virtually. 6 hours per week off the job training.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

MAC Marine Claims Ltd. are Third Party Administrators with a difference – we’re the UK’s specialists for yacht and small craft claims. Thanks to a tight focus on the marine market, we have an unrivalled ability to ensure claimants get exactly what they’re entitled to: nothing more, nothing less. Operating in both the Lloyds of London and domestic marine markets, we combine industry best practices with a more personal approach. Our team aim to deliver the very best customer journey from first notification to settlement. For us, it’s about transparency. Speed. And treating every case as if it’s the only one we’re working on.

http://www.macmarineclaims.com (opens in new tab)

Company benefits

20 days annual leave plus 8 paid Bank Holidays. Paid leave on your Birthday. Paid half day for Christmas Eve. Paid half day for New Years Eve. The opportunity to utilise 2 paid volunteer days per year (subject to conditions).

After this apprenticeship

Upon completion of the apprenticeship you will be offered a permanent position within the company.

Ask a question

The contact for this apprenticeship is:

DAVIES LEARNING SOLUTIONS LIMITED

John Paton

DLS.recruitment@davies-group.com

The reference code for this apprenticeship is VAC1000273770.

Apply now

Closes in 11 days (Monday 30 September at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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