Business Admin Apprentice

Summary

Care Concepts is a private nursing home based in Wythenshawe. They provide a friendly and compassionate approach to care. The team are now looking for a Business Admin Apprentice who will join them in a front of house position.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 09:00 to 17:00, with 30 minute break.
37 hours a week
Possible start date: Monday 14 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties to include: - What training is to be provided.

Filing, photocopying, and most ad hoc office duties. - Using Microsoft Word, Excel, Outlook and Client Management System
Using templates to compile letters and sending them out to clients
Post handling
Receiving and directing telephone calls, taking messages
Ensuring back office system is kept up-to-date and accurate
Other related tasks as reasonably requested
E-learning Training, all related to the care sector. (Curve Learning)

Where you’ll work

Marion Lauder House

20 Lincombe Road

Wythenshawe

Manchester

M22 1PY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TOTAL PEOPLE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Admin Apprenticeship Standard.
Full support and training will be given by a Total People Learning Coach as well as fully qualified existing staff.
Training will be done remotely and there will be a final exam at the end of the programme.

Requirements

Essential qualifications

GCSE or equivalent in:

English Language (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Communication skills
Customer care skills
Initiative
IT skills
Non judgemental
Organisation skills
Patience
Team working

Other requirements

We are a dementia specialist care home. It is a very varied role, busy front door and telephones. Busy with visiting professionals, families and friends. Take a look at our website, see who we are and what we do. www.careconcepts.co.uk We are looking for an individual who will be: Punctual, fun, polite with a good personality and who has a professional approach. We will offer 5.6 weeks annual leave (inclusive of Bank Holidays)

About this company

Dementia Nursing Home

After this apprenticeship

Full-time position planned for the right candidate based on successful completion of the apprenticeship process and company finances at the time.

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