Level 2 Apprenticeship Customer Service - Pickering Grange Equestrian center

Pickering Grange Equestrian

COALVILLE, LE67 1EZ

Closes in 13 days (Sunday 29 September at 11:59pm)

Posted on 29 August 2024

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Summary

Love the countryside? Love horses and everything horsey? This is a fantastic opportunity to get involved with both! As a business administrator apprentice you will be working within this environment and helping to promote and push this thriving business forward. Duties will include; Promoting events at Pickering Equestrian and nationally.

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Hours to be confirmed but will need to be flexible as this role does incorporate evenings and weekends along with weekdays – Rota is produced a month in advance.

30 hours a week

Possible start date

Monday 30 September

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Promoting events at Pickering Equestrian and nationally
  • Customer-facing and on the telephone
  • Computer literate in packages such as Microsoft and will learn My Riding Life booking system
  • Updating social media and website
  • Assisting with financial forecasting
  • Some sales calls regarding sponsorship opportunities
  • What we need is someone who will muck in and become a part of our family

Where you’ll work

PICKERING GRANGE FARM

ELLISTOWN TERRACE ROAD

ELLISTOWN

COALVILLE

LE67 1EZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JUNIPER TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Level 3 Business Administrator Apprenticeship Standard
    • Work place training with one of our Juniper skills coaches
    • Math's and English Functional Skills if necessary

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Maths and English (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience
    • Willing to muck in

    Other requirements

    Please note where this business is situated and make sure you can get to it before applying. You will need to like the country, horses and dogs as this is a working farm

    About this company

    When we moved to Pickering Grange Farm in 2015 it was always our dream to create a professional livery yard and competition centre and through the hard work of the team at Pickering Grange Equestrian that dream has become a reality and what an incredible journey we have been on. I wanted to start by thanking everyone who has helped, guided and shared wine or just been there to listen to our crazy ideas during this period as we couldn’t have got here without any of you. From the days putting in the first stables and original area the yard has grown from strength to strength. In the first few months we had regular journeys back to Watford for small items such as horse walkers and various trips to Rossdale’s after the famous Lenny had a row with a tree and broke his jaw. In 2017 at a Patchett’s Equestrian Centre reunion, Lisa Court who runs the yard with me, had a crazy idea to purchase the Patchett’s indoor arenas. This started us down the path of getting two indoor schools from Watford to Leicester and the jigsaw puzzle of putting them back together again. On Jan 5th 2018 we started the ground work for the new schools on what was to be the wettest Jan on record. We continued to develop the livery business and expanded both the turnout facilities with permanent fencing and water troughs in the fields and also through additional stables as the livery business continued to grow and the “top yard “ was created leading to the addition of further tack, rug and livery “mess” rooms. We installed a lunge arena and temporary stabling for our retirement horses and visiting polo ponies. 2018 was also the year I got married so attention was given to the restoration of the Piggery and from an unused pigsty and machine store the famous Pickering Grange party room emerged. Livery parties and pub rides are a common theme at PGE and will never be forgotten. Events, Test Riding and Clinics with top-class instructors developed into a regular calendar and continue to be well attended and a focus for the centre. We are always interested to discuss opportunities to enhance our livery experience at PGE. In 2019 we commenced unaffiliated Dressage, Show Jumping and Combined Training shows all of which have been extremely popular and we are extremely lucky to have a fab show secretary and super show team that means shows run efficiently and without drama. We are also lucky enough to run Trailblazers qualifying shows, BS Show Jumping and R0R Qualifying Competitions and aim to provide a welcoming environment for all our customers, and cover as much of the spectrum of equestrian activity as possible. As we move into the next chapter of our Pickering Grange Journey we have plenty more great plans in store, so without spoiling the surprise for anyone reading this, let’s just say our energy and enthusiasm have definitely not reached the peak and looking forward to sharing our next chapter with you all . Thanks again to everyone who has helped and supported us to make Pickering Grange just a little piece of heaven.

    https://pickeringgrange.co.uk/ (opens in new tab)

    After this apprenticeship

    • Full-time position available upon successful completion of apprenticeship 

    Ask a question

    The contact for this apprenticeship is:

    JUNIPER TRAINING LIMITED

    Thomas Ruston

    thomas.ruston@junipertraining.co.uk

    07739678213

    The reference code for this apprenticeship is VAC1000273696.

    Apply now

    Closes in 13 days (Sunday 29 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.