Travel Consultant Apprentice

Summary

Interested in becoming a Travel Consultant? Colchester Travel are seeking an apprentice to join their retail store. This exciting opportunity allows you to earn whilst you learn, working alongside travel industry leaders in a vibrant friendly environment. You will be handling holiday enquiries, face to face, over the phone and by email.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Travel consultant (level 3)
Hours: Monday - Saturday, 9.00am - 5.30pm, you will be allocated 5 working days a week (breaks to be confirmed).
37 hours a week
Possible start date: Monday 30 September
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This apprenticeship opportunity will allow you to have first-hand experience in a busy award-winning travel agency surrounded by travel professionals.

Supported by senior team members you will:

Meet and greet new and existing customers in store, providing a professional warm welcome
Handling holiday enquiries, face to face, over the phone and by email
Training and development - this may also include exciting opportunities to attend industry events in the UK and overseas.
Research and explore holiday enquiries using online platforms, reservation agents and email
Booking clients' holidays, providing first class service end to end using learnt top class selling skills
Administration in all areas relating to travel
Providing excellent customer service
Working towards store targets and individual targets set out

Where you’ll work

88 High Street

Billericay

CM12 9BT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

A S TRAINING (INTERNATIONAL) LIMITED

Your training course

Travel consultant (level 3)

Equal to A level

Course contents

Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales

Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience

Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines

Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs

Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale

Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations

Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers

Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures

Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business

Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately

Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance

Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately

Sustainability: Adapt working practices to minimise the negative effect on the environment

Your training plan

This apprenticeship forms part of a formal qualification, on successful completion, you will achieve a level 3 Travel Consultant qualification that will be added to your digital achievement record
Working with our chosen training provider you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey
Training will be carried out online or face to face, both individually and as part of a classroom, to ensure you have an enhanced experience
You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor
Learning first hand from training specialists and peers you can become a fully-fledged Travel Consultant in a little over a 12-month period
The content of the apprenticeship standard for travel consultants has been approved by the Guild of Travel Management Companies (GTMC) and ABTA the Travel Association

Requirements

Essential qualifications

GCSE or equivalent in:

Maths & English (grade C / 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Team working
Geography

Other requirements

This apprenticeship is for someone seeking a career in the travel industry at beginners level.

About this company

Colchester Travel are an award winning retail travel agency with two high street locations based in Colchester and Billericay. Colchester Travel are a specialists in their field, excelling in tailor made holidays, excellent customer service and pride themselves on a high level of repeat customers. The team are made up of industry specialists and leaders who hold a wealth of knowledge and expertise.

https://colchestertravel.co.uk/ (opens in new tab)

After this apprenticeship

On successful completion of the Travel Consultant Level 3 apprenticeship, you may be offered the opportunity for a full time position

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