Level 2 Housing and Property Management Assistant Apprenticeship

Summary

You will work for the 3 experienced property managers and assist in the daily management of residential properties. This entails getting safety inspections done and logged, organising any maintenance works required, inspecting properties and renewing agreements.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Housing and property management assistant (level 2)
Hours: Monday, Tuesday, Thursday, Friday, Saturday 9am to 4pm (1-hour break)
30 hours a week
Possible start date: Tuesday 1 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Northwood Dulwich Limited are a small local residential sales and lettings company with 2 offices, one in West Norwood and the other in
Forest Hill. We cover most of South East and part of South West London and Croydon and Bromley. We are a franchise of the Northwood group and have support and training provided by the franchise.

In this role you will:

Assist in the daily management of residential properties
Answer calls and emails
Help with customer queries
Get safety inspections done and logged
Organise any maintenance works required
Inspect properties and renew agreements
Spend time working in both offices

Where you’ll work

493 Norwood Road

London

SE27 9DJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LEARNING CURVE GROUP LIMITED

Your training course

Housing and property management assistant (level 2)

Equal to GCSE

Course contents

Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.

Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.

Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.

Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.

Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.

Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.

Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.

Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.

Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Your training plan

Housing and Property Management Assistant Level 2.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative

About this company

Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of race, disability, age, religion or belief, sexual orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

After this apprenticeship

Potential for a full-time role following the apprenticeship
Further higher-level qualification

Ask a question

The contact for this apprenticeship is:

INSPIRE ATA LIMITED

Shika Kahokola-Prout

shika.prout@inspire-ata.co.uk

The reference code for this apprenticeship is VAC1000273635.

Apply now

Closes in 4 days (Wednesday 25 September at 11:59pm)

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