Warranty Administrator Apprenticeship

Summary

A rare and exciting opportunity to join the Automotive Industry as a Level 3 Apprentice Warranty Administrator Apprentice has arisen within the Murray Group. If you are looking for an opportunity to learn about the automotive industry from a business administration perspective whilst also earning this could be the opportunity for you! Duties include: administration and filing, maintaining accurate warranty records and checking warranty claims.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 8.30am - 5.30pm.
40 hours a week
Possible start date: Monday 23 September
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We are looking for candidates with exceptional attention to detail, fully IT literate with a logical approach to their work. Accuracy is a vital facet of the role, as is the ability to problem solve and communicate effectively.

Working directly with the Warranty Controller, you will be learning all aspects of the Warranty role within this fast paced and exciting industry. The tasks will include:

Administration and filing
Maintaining accurate warranty records
Checking warranty claims
Assisting in submitting Warranty Claims
Investigating discrepancies
Problem Solving
Liasing with Parts, Service and Workshop
Communicate effectively.

Where you’ll work

Volkswagen Newton Abbot

The Avenue

Newton Abbot

TQ12 2DR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FOCUS TRAINING (SW) LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Full Business Administrator Standard - Level 3 qualification
On-the-job training to support role development
Off-the-job training to support qualification requirements
Employer to offer dedicated training time to support off-the-job training requirements
Functional Skills support - maths / English - if required.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade A*/9 - C/4)
Maths (grade A*/9 - C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Patience

About this company

Murray Group are the number one Volkswagen Retailer Group in the UK. Founded in 2001, the Group now operates 6 Sites in Devon. With over 250 employees, we pride ourselves on our ability to coach, lead and develop our people to deliver exceptional customer experiences.

After this apprenticeship

Upon successful completion of the apprenticeship, the candidate will become a fully Volkswagen-Accredited Warranty Executive.

Ask a question

The contact for this apprenticeship is:

FOCUS TRAINING (SW) LIMITED

Maria Gammon

maria.g@tftg.org

07850 987706

The reference code for this apprenticeship is VAC1000273633.

Apply now

Closes in 2 days (Saturday 21 September at 11:59pm)

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