Network Engineer Apprentice

Summary

We are looking for dynamic and proactive ICT Field Service Engineers to join our Managed Services Team. You will be responsible for providing remote support and attending scheduled maintenance visits to schools and businesses. You will be dealing with day-to-day issues that arise, providing incident management, and resolutions.

Annual wage: £12,480 to £22,308 a year
Minimum wage rates (opens in new tab)
Training course: Network engineer (level 4)
Hours: Monday to Friday 9 am to 5 pm.
37 hours a week
Possible start date: Tuesday 1 October
Duration: 2 Years 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

· Incident Management via telephone, e-mail, remote and onsite support

· Scheduled maintenance visits

· Proactive support using monitoring solutions

· Liaising with 3rd party hardware / software vendors

· Maintaining Firewall and Filtering Solutions

· Supporting and maintaining Network / Wireless Infrastructure

· Supporting and maintaining VMware / Hyper-V Virtualised Environments

· Supporting and maintaining Microsoft Server / Desktop Operating Systems

· Supporting and maintaining Microsoft Server / Desktop Applications

· Supporting and maintaining Active Directory, Group Policies, DNS, DHCP, MDT, WDS, WSUS

· Supporting and maintaining Enterprise Anti-Virus solutions (Sophos, ESET or similar products)

· Support and maintaining Enterprise Backup solutions (Veeam, Veritas or similar products)

· Maintain Enterprise Cloud solutions (Azure, Office 365, G Suite)

· Supporting and maintaining Enterprise MDM solutions (Lightspeed or similar products)

· Maintaining Server / Desktop / Laptop Hardware

· Maintaining NAS/SAN Hardware

Where you’ll work

SUITE 443

BROADSTONE MILL

BROADSTONE HOUSE BROADSTONE ROAD

STOCKPORT

SK5 7DL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NOWSKILLS LIMITED

Your training course

Network engineer (level 4)

Equal to higher national certificate (HNC)

Course contents

apply the appropriate tools and techniques when securely operating and testing networks

install and configure the elements required to maintain and manage a secure network

implement techniques to monitor and record systems performance in line with defined specifications

maintain security and performance of the system against known and standard threats

apply the appropriate tools and techniques to identify systems performance issues

apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults

communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards

upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes

record task details whether face-to-face, remote or in writing in line with ogranisational requirements

interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements

monitor, identify and implement required maintenance procedures

implement techniques to optimise systems performance in line with defined specifications

organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes

explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications

operate securely and apply the appropriate process, policies and legislation within their business responsibilities

communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability

apply the appropriate level of responsibility when planning and prioritising work tasks

apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications

ensure compliance of network engineering outputs with change management processes

select the appropriate tools and comply with organisation policies and processes when upgrading systems

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative

About this company

As IT infrastructure continues to increase in complexity to meet the demands of technology use, the need for specialist IT support for UK schools also grows. We're education specialists, providing IT services and products to help schools and multi-academy trusts inspire learners and improve educational outcomes, as well as empowering teachers in their use of technology in the classroom!

Company benefits

• 28 days annual leave including Public Holidays • Access to self-paced IT Training Portal • Childcare Voucher Scheme • Mileage allowance • Workplace Pension Scheme

After this apprenticeship

After successful completion of the Level 4 Network Engineer apprenticeship, the candidate may be given the opportunity of being employed full time by the company

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