Work Placement Apprentice

Summary

We require someone who can multi-task and work in a fast-paced environment to support our Employer Engagement Officers and Work Placement Assessors with the provision of work placements across the College. Duties include: responding effectively and accurately to telephone, e-mail and face-to-face enquiries for work placements.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Thursday: 8.30am - 5.00pm. Friday: 8.30am - 4.30pm (breaks to be confirmed).
37 hours a week
Possible start date: Sunday 22 September
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Respond effectively and accurately to telephone, e-mail and face-to-face enquiries for work placements by ensuring your knowledge is up to date
Be responsible for monitoring and answering all enquiries to the direct mailbox of the Work Placement Team, ensuring your team members are made aware of relevant information and notifications
Maintain accurate records of all work placement activity, health and safety information, learner/employer agreements and feedback ensuring all are securely stored and all systems kept up to date
Contribute to and participate in all events that are related to these services
Support destinations recording and collection
Support the DBS process for students with placements that require a valid check and certificate
Maintaining the work placement electronic tracking system, full training of which will be given, to ensure all information is entered into the system in a timely manner
Contribute to the smooth running of the FAB Futures centres by undertaking daily office tasks like meet and greet, collecting post, preparing mailshots and helping with data entry tasks as required
Work with the wider FAB Futures team to ensure the effective delivery of the 3 core strategies, Careers and Employability, Work Experience, and Progression and Destinations

Where you’ll work

PO Box 53

Parsons Walk

Wigan

Greater Manchester

WN1 1RS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WIGAN AND LEIGH COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Wigan and Leigh College, Parson's Walk, WN1 1RS
Training in the workplace
The training schedule has yet to be agreed upon, further details will be made available at a later date

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Required Knowledge and Understanding: Appropriate knowledge of Microsoft Office. Knowledge and understanding of delivering good customer service. Knowledge and understanding of administration skills, particularly data entry, information gathering and record keeping. Knowledge and understanding of effective communication in different formats, face to face, telephone, e-mail and social media. Knowledge and understanding of providing information that is clearly and professionally presented. Excellent communication skills.

About this company

This is a brilliant opportunity to join our expanding community of talented, committed and inspirational colleagues. Working in a dynamic, values led organisation, this role is for those who are passionate about development and innovation, within a lively college community.

After this apprenticeship

Expected progression within the organisation
Possible progression to a level 4 qualification
The administration role may be a gateway to further career opportunities, such as management or senior support roles

Ask a question

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