Customer Service Apprentice

Summary

Immediate start has arisen with an exciting opportunity for an apprentice to join our small but busy operations facility. You would need to be hard working, have a friendly nature, be confident, and be able to learn how to deal with customers operations and organisation in a professional manner.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday 8.15am - 5.15pm
40 hours a week
Possible start date: Monday 28 October
Duration: 1 Year 4 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Explain about the products and services available
Handling of complex queries/complaints
Printing off orders daily
Understanding the core values of the business
Telephone enquiries/answering emails occasionally
Analyse data and recommend improvements
Using Linnworks
Listing products
General admin duties
Warehouse organisation
Stock taking
Ontime order dispatching

Where you’ll work

3 LORD STREET

RADCLIFFE

MANCHESTER

M26 3BA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BURY COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

This is a work-based qualification with monthly college attendance.

Customer Service Practitioner L2 Standard.

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above or equivalent)
Maths (grade C/4 or above or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

You’ll be given training and ongoing help but you’ll need to be able to hold your own. • A can-do attitude - Positivity and enthusiasm • Able to follow clear systems and instruction with attention to detail • Have good English & Maths skills. Able to read and write and calculate sums • Working knowledge of office equipment, like printers and Scanners, Warehouse Equipment and Electric Devices. • Good time management skills and the ability to prioritize work with the ability to multi-task • Positive approach • Flexible • Willing to learn new skills as needed • Able to work in a busy environment

About this company

Stockk Limited are a Manchester based business specialising in enhancing value for companies by managing end of line, excess and surplus stock. Over 60 years of combines industry experience with a team renowned for expertise and seller reputation in the global trade of branded goods.

After this apprenticeship

On completion of the apprenticeship you may be considered for a role within the company.

Ask a question

The contact for this apprenticeship is: