Customer Service Apprentice

Summary

Hate My Phone has a great opportunity for an apprentice to join their customer service team. This role would be perfect for someone looking to start a long term career. If you are eager to learn and have a keen eye for detail, apply below! You will be managing day-to-day platforms, replying to customer messages, plus more.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday 30-min break 9:30am - 4:00pm/10:00am - 4:30pm
30 hours a week
Possible start date: Monday 14 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Managing day-to-day platforms
Replying to customer messages
Creating templates
Problem solving
Use of Excel
Dealing with customer issues
Telephone calls/emails
Helping customers with their experiences
Face to face customer interaction
Any other day-to-day duties as requested

Where you’ll work

FAIRGATE HOUSE

205 KINGS ROAD

TYSELEY

BIRMINGHAM

B11 2AA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STAFF SELECT LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2
Functional Skills maths/English if required
Training to be carried out within the working environment, online portfolio, face to face/remote sessions with coach every 4-8 weeks

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Patience

About this company

Hate My Phone Ltd, a recycling company that was established in 2016 and is based in Birmingham. Hate My Phone has recycled many devices that are new, used or broken and have continued to offer great value and an environmentally friendly disposal method, all while ensuring customer satisfaction and quality service.

After this apprenticeship

Possible opportunity of a full-time role to continue to progress and develop within the business.

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Nova Training

apprenticeships@novatraining.co.uk

The reference code for this apprenticeship is VAC1000273341.

Apply now

Closes in 21 days (Friday 11 October at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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