Internal Sales Apprenticeship

ORBITAL INDUSTRIES LIMITED

Staffordshire, B79 7XF

Closes on Sunday 27 October

Posted on 27 August 2024

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Contents

Summary

We are currently recruiting for a new Apprentice Telesales Executive to join our established and successful sales team. We welcome motivated and team-oriented individuals who enjoy speaking on the telephone and want to progress their career in a sales environment. Once fully trained you will involve with Sales and Account Mgmt.

Annual wage
£16,000 a year

Minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday to Friday 9am - 5pm

40 hours a week

Possible start date

Monday 4 November

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We are currently recruiting for a new Apprentice Telesales Executive to join our established and successful sales team. We welcome motivated and team-oriented individuals who enjoy speaking on the telephone and want to progress their career in a sales environment

About the role:

Once fully trained, you will be involved in the following duties:

  • You will pro-actively source new customers and opportunities while managing and maintaining your existing clients - maximising profit
  • Provide quotations to clients based upon their requirements
  • Credit check new accounts - working closely with our accounts department
  • Set appointments for external sales executives to visit customers when required
  • Provide sales related statistics on a weekly and monthly basis
  • Assisting with day-to-day administration of the department and support to work colleagues

Ideally, we are looking for individuals who have some experience in the following:

  • Confident telephone manner
  • Self-motivated with persuasive, enthusiastic and articulate manner
  • Must be able to work under minimum supervision once training completed
  • Strong organisational skills
  • Microsoft Office skills - Word and Excel

Where you’ll work

Unit 5 Ariane Lichfield Road Industrial Estate

Unit 5

Tamworth

Staffordshire

B79 7XF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH STAFFORDSHIRE COLLEGE

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

    • Your training plan

    • Customer Service Specialist Level 3 
    • All training will be on the job training. Time will be allocated during the working day for completion of course work

    Requirements

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Team working
    • Initiative

    About this company

    We are a successful company within the packing industry. We pride ourselves on employing individuals who work as a team and help us to achieve our targets, and grow the business. We can offer a supportive and happy working environment for all new employees and allow them to grow as individuals and help them to develop new skills

    After this apprenticeship

    To move into Account Management/Sales Executive role.

    Ask a question

    The contact for this apprenticeship is:

    ORBITAL INDUSTRIES LIMITED

    Beverley Cross

    bev@orbitalindustries.co.uk

    01213088111

    The reference code for this apprenticeship is VAC1000273330.

    Apply now

    Closes on Sunday 27 October

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