Business Administrator Apprentice

Summary

As a trainee Business Administrator, you will be carrying out a very wide and varied variety of tasks and work, from personal social skills to business management and social media skills.

Annual wage

£14,144 to £25,282.40 a year

Minimum wage rates (opens in new tab)

£15,000 per year - starting salary with a chance to increase depending on progression and skill level.

Training course

Business administrator (level 3)

Hours

Monday to Friday, working hours TBC, with a 30-minute lunch break.

42 hours a week

Possible start date

Tuesday 1 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The main priorities of the daily tasks that are required as part of the job role are:

Customer service
Day-to-day admin
Digital marketing

Answering phones and having face to face conversations with customers and being the first point of contact. You will assist with making bookings and appointments, answering emails and completing invoicing and purchase orders. Provide excellent customer service, using online and IT systems and managing social media platforms. Other duties will include administrative activities, project management, admin accounts and attend meetings.

You will develop a knowledge and understanding of:

Understanding the family run business
Meeting regulations and legislations
Systems and recourses
Your role and responsibility
Product and service knowledge
Team leader/supervisor opportunities

Where you’ll work

1 BERACHAH ROAD

TORQUAY

TQ1 3AX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH DEVON COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will attend South Devon College one day a week
Business Administrator Level 3 (A level)

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Administrative skills
Logical
Team working

Other requirements

Occasionally being in the workshop environment to interact with workshop team members.

About this company

We are a local family run business using state of the art equipment, carrying out all classes of MOT’s, servicing and repairs to vehicles. Our customers include the NHS and multiple high profile local companies. We are a progressive forward thinking company that prides themselves on customer service and quality and focus on investing in our employees. We are happy to announce that we have also been awarded ‘Best Garage in Torquay’ for the last 8 years as well as being a finalist for ‘Family Business of the Year’ by the South Devon Business Awards, with Georgie winning ‘Young Business Person of the Year.’

After this apprenticeship

Assistant manager/Centre management position.

Ask a question

The contact for this apprenticeship is:

SOUTH DEVON COLLEGE

Nigel Millin

01803 411920

The reference code for this apprenticeship is VAC1000273290.

Apply now

Closes in 7 days (Friday 27 September at 11:59pm)

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