Customer Service Apprentice

N J M SOUTH WEST LTD

TORQUAY, TQ1 3AX

Closes in 7 days (Friday 27 September at 11:59pm)

Posted on 27 August 2024

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Contents

Summary

As a customer service assistant, you will be carrying out a very wide and varied variety of tasks and work, from personal social skills, business admin and social media skills.

Annual wage
£14,144 to £25,282.40 a year

Minimum wage rates (opens in new tab)

£15,000 - starting salary with a chance to increase depending on progression and skill level.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, Shifts to be confirmed. Will include 30-minute lunch.

42 hours a week

Possible start date

Tuesday 1 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The main priorities of the daily tasks that are required as part of the job role are:

  • Customer service
  • Day-to-day admin
  • Digital marketing
  • Answering phones and having face to face conversations with customers and being the first point of contact
  • You will assist with making bookings and appointments, answering emails and completing invoicing and purchase orders
  • Provide excellent customer service, using online and IT systems and managing social media platforms
  • Other duties will include administrative activities and attend meetings

Where you’ll work

1 BERACHAH ROAD

TORQUAY

TQ1 3AX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH DEVON COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer Service Practitioner Level 2 Apprenticeship Standard
    • You will attend South Devon College one day a week

    Requirements

    Essential qualifications

    Other in:

    • English (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Team working
    • Initiative
    • Patience

    Other requirements

    Occasionally being in the workshop environment to interact with workshop team members.

    About this company

    We are a local family run business using state of the art equipment, carrying out all classes of MOT’s, servicing and repairs to vehicles. Our customers include the NHS and multiple high profile local companies. We are a progressive forward thinking company that prides themselves on customer service and quality and focus on investing in our employees. We are happy to announce that we have also been awarded ‘Best Garage in Torquay’ for the last 8 years as well as being a finalist for ‘Family Business of the Year’ by the South Devon Business Awards, with Georgie winning ‘Young Business Person of the Year.’

    After this apprenticeship

    Assistant Manager/Centre Manager position.

    Ask a question

    The contact for this apprenticeship is:

    SOUTH DEVON COLLEGE

    Nigel Millin

    01803 411920

    The reference code for this apprenticeship is VAC1000273288.

    Apply now

    Closes in 7 days (Friday 27 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.