Telesales/Account Manager Apprentice

Summary

We are looking for a dynamic and motivated individual to join our Telesales team as an account manager. If you’re looking for a rewarding full-time opportunity with a company that values hard work and dedication, we’d love to hear from you.

Annual wage

£13,312 a year

Minimum wage rates (opens in new tab)

Apprentices will get a commission structure

Training course

Digital support technician (level 3)

Hours

Monday to Friday 8:30am to 5pm. Total hours per week: 40 hours a week

40 hours a week

Possible start date

Monday 23 September

Duration

1 Year 3 Months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Telesales/Account Manager is crucial for driving revenue growth by generating sales and fostering long-term customer relationships through phone calls, emails, and social media interactions. This role requires a positive and proactive individual capable of researching, identifying, and engaging with current and prospective customers to understand their needs, promote our products and services, and close sales to meet or exceed targets. The ideal candidate will excel in communication, possess strong sales acumen, and demonstrate the ability to work independently.

Lead Research: Conduct thorough research to identify potential leads within the target market using various tools and databases
Prospecting: Initiate contact with potential leads through outbound calls, emails, and social media outreach
Qualifying Leads: Assess the needs and readiness of potential clients to determine if they qualify as leads
Data Management: Maintain accurate and up-to-date records of all lead interactions in the CRM system
Reporting: Provide regular reports on lead generation activities and results to the department manager
Negotiation: Negotiate terms and close sales effectively
Relationship Management: Understand customer needs and provide appropriate Recycling solutions

Where you’ll work

12 Derwent Park Hawkins Lane

Burton-On-Trent

Derbyshire

DE14 1QA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LEARNING FOR FUTURES LTD

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.

use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.

apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.

provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols

operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases

communicate effectively through a variety of different channels using terminology appropriate to the audience

use digital resources to extend own knowledge and skills relevant to their role

risk assess the organisational impact of decisions that they take

use digital systems to identify productivity and performance improvements

use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice

maintain system security in line with organisational policies.

support digital operations or digital change and transformation activities.

investigate application problems and enable resolution to maintain productivity and improve quality of service.

coach and guide stakeholders to develop their applications skills to use digital systems effectively.

monitor data to analyse systems use and provide insights to recommend use or applications developments.

support customers in the use of information, products and services through digital channels.

diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.

maintain end-user systems physically or remotely. For example: software, hardware or operating systems

provide and direct end-users to tools and resources to help them to resolve their digital problems.