Transaction Business Administrator Apprentice

Summary

An exciting opportunity has arisen at ND Plastics for a person who has passion and wants to grow within a forward thinking company. As a Transaction Business Administrator apprentice you will work using your own initiative and responding to routine and specialist issues and creating a career for yourself.

Annual wage

£11,648 a year

Minimum wage rates (opens in new tab)

Pay will be reviewed regularly.

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 4.30pm.

35 hours a week

Possible start date

Monday 30 September

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Main responsibilities will include:

Deal with incoming calls in regard to customer queries and follow these up with other staff.
To input sales orders onto our Sage system.
Deal with incoming and outgoing emails.
Fill in with other office duties as and when required.
Checking orders and at what stage they are at.
Filing of sensitive documents.

Where you’ll work

Unit 22

Gothenburg Way

Hull

HU7 0YG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HULL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Hull College deliver the Apprenticeship Standard Buisness Administrator Level 3.
You will attend Hull College one day per month.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Team working
Initiative

About this company

ND Plastics Direct Ltd started out as small as possible, basically an office and a small space for holding minimal levels of stock. The companies trading was mainly internet sales, with hardly any trade or retail sales. As time went on we decided to try and get some of the local trade, with that in mind we needed bigger premises to hold enough stock to meet the requirements of the trade. We also set up an accounts office at this point to keep a track of money and make sure everything is running smoothly with the expansion taking place. This worked very well, but we soon outgrew the warehouse, so yet again ND Plastics Direct Ltd had to move. We found a great retail premises just around the corner which is visible from the area’s large supermarket ASDA. This was an ideal spot to attract the retail customers and is also on the same road as some of our local competition which is also healthy business. WHERE WE ARE NOW We have two branches within the Hull area, servicing both sides of the city. Very experienced staff runs them both and have all been within the industry for many years. Our current website went live January 2010. We upgraded from our original website to try and make the navigation and order processing easier for the customer. We are always looking at new and innovative ideas to help the customer make the choice of purchasing from us rather than one of our competitors. The ‘Cut-To-Size Shapes’ program on our website enables the customer to order a specific shape cut to specific sizes which no other website at the minute can offer.

https://www.livsupplies.co.uk/ (opens in new tab)

After this apprenticeship

On successful completion of the apprenticeship there will be a fulltime position available for the right candidate to grow within the organisation.

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