L3 Digital Support Technician Apprentice - Hull City Council - Hull HU2 9DB - £6.40p/h - 37hrs/w

Kingston upon Hull City Council

Hull, HU2 9DB

Closes in 3 days (Thursday 19 September at 11:59pm)

Posted on 22 August 2024

Print

Contents

Summary

Hull City Council’s Learning and Development Team are looking for a dynamic individual to assist and support the Team, Stakeholders and customers with all aspects of digital support.

Annual wage
£12,313.60 a year

Minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday - Friday, working hours TBC

37 hours a week

Possible start date

Thursday 26 September

Duration

1 Year 4 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a department we deliver a wide range of learning and training in a variety of ways, from traditional classroom to online virtual sessions, podcasts, video and more recently using virtual reality headsets. Learning is delivered to our staff, partners and stakeholders by our internal Specialist Trainers and externally commissioned training at our dedicated 16 room training centre, incorporating two ICT suites with another two suites available off site.

Key responsibilities: training will be given on all aspects of tasks below:

  • Assist customers with e-learning issues and completions through the Learner Management System
  • Update e-learning modules
  • Respond to queries through a generic inbox and through the helpdesk
  • Use other Learning Management systems, updating and downloading courses
  • Update the Learning and Development website, adding content and new courses
  • Intranet SharePoint - update along with website
  • Add digital content to Learning Library
  • Check and assist trainers with hardware and software issues in training rooms
  • Checking virtual reality headsets - batteries, video deletions
  • Maintaining and changing passwords on 42 training computers

Where you’ll work

Brunswick House

Strand Close

Beverley Road

Hull

HU2 9DB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TECHNICAL PROFESSIONALS LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

    • Your training plan

    Expected duration: 16-months
    Apprenticeship level: Level 3 (Advanced)

    Programme: Digital Support Technician

    During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Digital Support Technician standard.

    The training covers the following core occupational duties:

    https://www.instituteforapprenticeships.org/apprenticeship-standards/digital-support-technician-v1-1

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Team working
    • Positive Attitude
    • Adaptable

    Other requirements

    You must meet the following eligibility criteria to apply for the role: - Have been a UK/EEA resident for the last 3 years - Hold valid residency status - Have the right to work in the UK

    About this company

    https://www.hull.gov.uk/

    Company benefits

    Supportive environment Great development opportunities

    After this apprenticeship

    Opportunities to apply for permanent posts within Hull City Council after the completion of the apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    TECHNICAL PROFESSIONALS LIMITED

    The reference code for this apprenticeship is VAC1000272898.

    Apply now

    Closes in 3 days (Thursday 19 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.