Order Processing Apprentice

Summary

We are looking for a motivated person to work in our offices in Clevedon. You will begin by supporting with Admin tasks that are key to the smooth running of the business. As you progress you will get the opportunity to use our bespoke CRM and Design software, as well as supporting our customers and other departments.

Annual wage: £16,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday. Shift times to be confirmed. 1 hour lunch break.
37 hours a week
Possible start date: Monday 28 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Daily duties:

Updating our Bespoke CRM system
Preparing paperwork for the factory production team
Answering calls from customers
Using our Window Design software
Creating delivery schedules
Ordering products
Batching work for our state of the art cutting machines
Working with our team across our Clevedon site

Where you’ll work

KIMBERLEY ROAD

CLEVDON

NORTH SOMERSET

BS21 6QJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration Apprenticeship Standard
Attendance of 1 workshop a month
Assessor visits the workplace once the workshops have finished to prepare you for your End Point Assessment
If you have not already achieved a C/4 + in both maths and English (or equivalent) and cannot provide evidence in the form of a certificate, you will also need to achieve Functional Skills at Level 2, in both Numeracy and Literacy. This will include sitting an exam
You will be given some of your working week dedicated to your apprentice studies, or Off the Job Training, to carry out self-supported study, compiling your portfolio or completing work set by your assessor
End point assessment to achieve your final apprenticeship grade

Requirements

Essential qualifications

GCSE in:

English (grade 4/C or equivalent)
Maths (grade 4/C or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Administrative skills
Team working

About this company

We manufacture UPVC windows and doors to supply across the south of England. Britannia is still a family-owned business after 40 years. We have a close-knit team with lots of potential for long term progression.

After this apprenticeship

We train our staff to be able to progress and stay within our business. It’s a unique and exciting industry that’s never boring! We want people to be able to learn and grow with us as we expand and progress our company.

Ask a question

The contact for this apprenticeship is:

WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION

Sharna Thomson

sharna.thomson@weston.ac.uk

The reference code for this apprenticeship is VAC1000272852.

Apply now

Closes in 10 days (Wednesday 2 October at 11:59pm)

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