IT Support Technician Apprentice
CENTURY IT SOLUTIONS LTD
SOUTHAMPTON, SO40 3AE
Closes in 6 days (Sunday 22 September at 11:59pm)
Posted on 22 August 2024
Contents
Summary
We are looking for somebody to join our busy IT helpdesk. The role offers variety in the tasks from day to day. This opportunity would suit anybody looking to start a career in IT sector and has an interest in IT support, Networking and Hardware.
- Annual wage
- £12,480 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday 9am to 5pm
37 hours a week
- Possible start date
-
Saturday 28 September
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Some of the key day to day responsibilities are;
- You should be able to demonstrate a natural ability in IT and evidence this as an IT hobbyist. This, as an example, might building custom PC's
- Learning and becoming proficient in Support Desk I.T Systems – this will be achieved by being hands-on in the IT support triage environment. Whilst the helpdesk can be a pressured environment, you will benefit by being surrounded by experienced industry experts that will help guide and inform you
- Repairing of I.T hardware, reinstalling operating systems and software – the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions
- Problem solving on IT related incidents and problems – as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely. You will need to have the ability to show empathy whilst reassuring the customer the problem will be solved within the agree contractual SLA’s
- Commissioning of IT and associated equipment – you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites. This will give variety to your role, and the opportunity to work in a face-to-face customer situation. You will need excellent customer service abilities and have excellent spoken communication skills
Where you’ll work
MILL HOUSE CENTRE
108 COMMERCIAL ROAD
SOUTHAMPTON
SO40 3AE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
JUST IT TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
- Your training will include gaining a Level 3 IT qualification
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C and above)
- Math (grade 4/C and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Patience
About this company
Breathe Technology was established in 2003 with the goal of providing traditional IT Support for SME’s and Schools. As the organization developed we evolved into a ‘Best of Breed’ Managed IT Services & Infrastructure provider, with a niche skillset that applies to large and small networks. We provide support locally in the UK and also to international sites. We serve the UK from our Cambridge hub and from regional offices in London and Sheffield. Although our primary focus is on our UK base, many of our customers have offices in Europe. In this scenario we provide support for the European teams in their language.
https://breathetechnology.com/who-are-we/ (opens in new tab)
After this apprenticeship
Full time position for the right candiate.
Ask a question
The contact for this apprenticeship is:
JUST IT TRAINING LIMITED
The reference code for this apprenticeship is VAC1000272829.
Apply now
Closes in 6 days (Sunday 22 September at 11:59pm)
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