Customer Service Apprentice

Summary

GDG UK Limited are offering the chance for a candidate to take part in a Customer Service Apprenticeship. This is an opportunity to play a vital role in the day-to-day functioning of the business, the successful candidate will be learning from senior members of staff.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday - Exact hours to be confirmed (TBC)
40 hours a week
Possible start date: Friday 27 September
Duration: 1 Year 2 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To support the Sales Director and his team
To receive, enter and process all customer orders onto
Sage Raise picking notes for the warehouse
Manage customer queries or issues
Dealing with incoming phone calls or emails

Where you’ll work

Unit 9

Banters Lane Business Park

Banters Lane

Chelmsford

CM3 1QX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CHELMSFORD COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 (GCSE) Apprenticeship Standard
No Day release included
Training schedule has yet to be agreed upon, further details will be made available at a later date

Requirements

Essential qualifications

GCSE in:

English and maths (grade 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills

About this company

Cleaning products supplier in Great Leighs, England

After this apprenticeship

Potential full-time role in the company

Ask a question

The contact for this apprenticeship is:

CHELMSFORD COLLEGE

Hugo Skepelhorn

skepelhornh@chelmsford.ac.uk

The reference code for this apprenticeship is VAC1000272811.

Apply now

Closes in 2 days (Sunday 22 September at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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