Business Administration - Care Services Apprentice – Find an apprenticeship

Summary

Top class individual required to assist the Care Services Team with administrative and logistical support to enable our care service to be delivered to an outstanding level. Great opportunity to learn new skills and to become part of an excellent team and progress within the company.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 9:00am - 5:00pm
35 hours a week
Possible start date: Monday 21 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Serenity Homecare Limited is registered with the Care Quality Commission to provide personal care to people living in their own homes so that they remain as independent as possible or regain their independence if they have suffered a crisis. The service is aimed at vulnerable adults that may have a range of disabilities and who may be at the end of life.

Our Care Services Team are creating a new post of Business Administrator - Care Services and are seeking to recruit an exceptional individual to provide administrative and logistical support to our care teams.

The role is based at our office in Walsall. You will be working at your own desk, assisting the Care Manager and Care Co-Ordinator to plan, organise and support the care service so that we deliver outstanding care services.

Your role will include:

Assisting in the daily administrative tasks, including filing, data entry and managing correspondence.
Preparing home diary records
Undertaking administrative and audit work on the care management database
Supporting carers with their PPE needs
Preparing reports and analysing data using MS Word and Excel
Assisting with organising staff training
Updating care records and staff records
Supporting the recruitment process
Engaging with the care teams to support their day-to-day needs
Assisting with social media campaigns
Being an ambassador for the company
Being first point of contact on the telephone and other communication channels
Document management, to include scanning and renaming documents and attaching them to the care management database
Working on Ad Hoc projects including creating documents and databases
Use of Microsoft Word to write letters, reports and amend documents
Use of Microsoft Excel to create new spreadsheets, update existing ones and use data to prepare tables, charts and diagrams
Use of Microsoft Outlook to write emails and manage correspondence
Make changes to data stored in a care management system
Manage and maintain paper records and confidential information
Contribute to the development of the company care management system
Effectively make decisions, understand tasks assigned, the outcomes required and complete them to a high standard
Assist the finance team to manage data, prepare reports and management accounts.
Welcome guests and provide knowledge about the company and its values
Work effectively in a team and take responsibility for your own work
Contribute to the company’s core values in a professional manner

Where you’ll work

Unit 2

Hatherton Court

21 Hatherton Street

Walsall

WS4 2LA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WALSALL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Standard
Weekly off the job training
Bi-weekly virtual or face to face learning session
Functional skills if required

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Social media savvy
Motivated
Accounting and finance

Other requirements

This is a demanding and exciting role for someone who wants to learn how business administration works in the care sector.

About this company

Serenity Homecare Limited is registered with the Care Quality Commission to provide personal care to people living in their own homes so that they remain as independent as possible or regain their independence if they have suffered a crisis. The service is aimed at vulnerable adults that have a range of disabilities and who may be end of life. We have been established for 14 years and work in Walsall, Sandwell and Leicester. We have an excellent reputation for providing Good care services and are aiming to improve to become an outstanding provider.

http://www.serenityhomecare.co.uk (opens in new tab)

After this apprenticeship

There is a potential full-time position offered to the right candidate

Ask a question

The contact for this apprenticeship is:

WALSALL COLLEGE

Jassi Kainth

jkainth@walsallcollege.ac.uk

01922 688508

The reference code for this apprenticeship is VAC1000272807.

Apply now

Closes in 24 days (Monday 14 October at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Business Administration - Care Services Apprentice

Contents