Business Admin / Reception Apprenticeship

Summary

Andy Gayle Services are looking to recruit and invest in the training and qualification of a committed and reliable Business Admin Apprentice. The role will be to carry out various office /reception administration duties.

Annual wage

£13,312 a year

Minimum wage rates (opens in new tab)

Min Apprenticeship Wage- From 1st April 2024 £6.40 per hour

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9am to 5pm.

40 hours a week

Possible start date

Thursday 26 September

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

A busy garage with a well established customer base is now looking to recruit an Admin apprentice to train and develop within their company. Duties will include:

Answering phone
Taking bookings
Computer work
Data Input
Organise and report data
Photocopying and filing
Store and retrieve information
Analyse and report data
Use office equipment
All other business admin duties

Where you’ll work

1 TRAM WAY

OLDBURY ROAD

SMETHWICK

B66 1NR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STAFF SELECT LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

NVQ Level 3 Business Administration
Functional Skills
EPA
Min 20% OTJT

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Team working
Initiative

About this company

Andrew Gayle Mercedes Benz We are arguably the biggest company in the Birmingham & surrounding areas specialising in the service and repair of the Mercedes Benz product. We provide an all round service whether it may be routine servicing, or minor & major repairs. Engine repair & diagnostics, gearbox repairs automatic or manual. Axle repair, air conditioning, tyre replacement. In fact "the answer is yes, whatever the question".

http://www.mercedesservicing.com/ (opens in new tab)

After this apprenticeship

Possible employment with the company

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Carolyn Marson

carolyn.marson@novatraining.co.uk

07534486764

The reference code for this apprenticeship is VAC1000272732.

Apply now

Closes in 6 days (Wednesday 25 September at 11:59pm)

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