IT Help Desk Technician apprentice
CLASS TECHNOLOGY SOLUTIONS LTD
Lewes, BN8 5RB
Closes in 6 days (Wednesday 25 September at 11:59pm)
Posted on 21 August 2024
Contents
Summary
A Level 3 IT Help Desk Technician Apprentice is required. Responsibilities include: answering calls to the help desk and taking details into our ticketing system, assisting your line manager in diagnosing IT issues, using remote access software, and keeping tickets up to date with developments.
- Annual wage
- £16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.30pm.
37 hours a week
- Possible start date
-
Sunday 29 September
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Responsibilities:
- Answering calls to the help desk and taking details into our ticketing system
- Assisting your line manager in diagnosing IT issues using remote access software
- Keeping tickets up to date with developments etc.
- Checking overnight backup of clients systems and reporting any issues the ticketing system
- Setting up new users on Microsoft servers and Exchange servers including hosted servers
- Assisting with on-site installation of PC’s and server projects
- Assisting with on-site diagnosing as required
- Assisting with mobile phone and high-speed broadband new orders and diagnosing
- You will be involved with VPN, CCTV and Hosted Telephony (VoIP) so a great opportunity for the right candidate to gain a wealth of experience
Where you’ll work
Lewes Road
Ringmer
Lewes
BN8 5RB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
JUST IT TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
- Your training will include gaining a Level 3 IT qualifications
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade C/4 +)
- Maths (grade C/4 +)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
About this company
Class Technology Solutions Limited (CTS) is an innovative Microsoft Gold Solutions Partner that provides managed IT support services and solutions exclusively to, and across the broad and complex terrain of, the UK education sector. Founded in 2006, Class Technology solutions continues to go from strength to strength, demonstrating healthy, year-on-year growth in the independent sector. It is growth in both scope and reach. Class Technology’s service and solution offerings have widened and deepened in response to changes in the IT support requirements of schools as they adjust to the introduction of new technologies.
After this apprenticeship
- Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.
Ask a question
The contact for this apprenticeship is:
JUST IT TRAINING LIMITED
The reference code for this apprenticeship is VAC1000272683.
Apply now
Closes in 6 days (Wednesday 25 September at 11:59pm)
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