Apprentice Sales Advisor

Just Travel Cover

SUNDERLAND, SR1 2QF

Closes in 8 days (Friday 27 September at 11:59pm)

Posted on 21 August 2024

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Summary

The successful candidate will be learning to work effectively as part of a team as well as on my own initiative, developing excellent communication skills. Ensuring all calls are dealt with in line with Service Level Agreements. Providing quality customer service, including interacting with customers, answering insurance enquiries and identifying customer complaints.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

£6.40 per hour + we offer a total of £1000 Apprentice bonus which is payable in quarterly amounts over the period of the apprenticeship subject to satisfactory performance.

Training course
Customer service practitioner (level 2)
Hours
Three-week rota covering opening hours. Monday - Thursday: 9.00am - 6.00pm Friday: 9.00am - 5.30pm, Saturday: 9.00am - 1.00pm. (Saturdays are 1-in-3).

37 hours a week

Possible start date

Monday 30 September

Duration

1 Year

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • You will provide first-class sales / customer service by answering any questions the customer might have about our insurance products
  • Acts as a liaison between customer and insurer, expertly arranging and selling to customers that meet their demands and needs
  • Learning to work effectively as part of a team as well as on own initiative, developing excellent communication skills
  • Ensuring all calls are dealt with in line with Service Level Agreements
  • Providing quality customer service
  • Interacting with customers, answering insurance enquiries
  • Effectively identifying customer complaints
  • Follow up with any clients to make sure that they are satisfied with product
  • Always looks for new ways to make products attractive to customers
  • Building long-term relationships with new and existing customers
  • Your main duties would include providing insurance quotations, using our bespoke IT system, including medical screening for our elderly customers; therefore, it is essential that any candidate has excellent customer service and communication skills, patience, empathy and attention to detail

Where you’ll work

VICTORIA HOUSE

TOWARD ROAD

SUNDERLAND

SR1 2QF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PENSHAW VIEW TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Customer Service Level 2 Apprenticeship includes:

    • Level 2 Functional Skills in maths and English (if required)
    • Work based delivery of Level 2 Apprenticeship Standard
    • Full company induction including health and safety
    • 20% off-the-job time will be given for study / assignments
    • Monthly contact session with your PV trainer
    • Internal training provided by your employer and workplace mentor
    • Training schedule has yet to be agreed upon, further details will be made available at a later date

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English and Mathematics (grade C/4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Customer care skills
    • Administrative skills
    • Team working

    About this company

    An independent Insurance Intermediary, celebrating 25 years in business in 2024! Operating from our Call Centre in Sunderland city centre, we are a leading provider of specialist travel insurance for people of all ages, including those with pre-existing medical conditions. We also work in partnership with travel agents, tour operators’ charities and health organisations offering travel insurance solutions for their customers. Winner of Insurance Choice Awards 2017 & 2023 - Best Travel Insurance Provider Finalist in North East Business Awards 2018 - Apprenticeship Award

    https://www.justtravelcover.com (opens in new tab)

    After this apprenticeship

    • Just Travel Cover has a history of retaining successful apprentices - most of our current management team started on apprenticeships
    • Opportunity for staff to continue personal development with industry recognised qualifications
    • Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at a Professional Level

    Ask a question

    The contact for this apprenticeship is:

    PENSHAW VIEW TRAINING LIMITED

    Gemma

    gemma.rose@penshawview.co.uk

    03302236144

    The reference code for this apprenticeship is VAC1000272648.

    Apply now

    Closes in 8 days (Friday 27 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.