Business Administrator apprentice

Summary

As a Business Administrator you will provide a service to both internal and external customers. This is an office based role & will cover most aspects of office administration, including taking telephone calls from customers, booking appointments and working with our team of specialists to provide advice and guidance as required.

Annual wage

£10,816 a year

Minimum wage rates (opens in new tab)

The rate of pay will be £6.50 per hour until completion of a 6-month probationary period where in this will be reviewed.

Training course

Business administrator (level 3)

Hours

This role is a full-time position working 4 days a week Monday – Thursday totaling 32 hours.

32 hours a week

Possible start date

Tuesday 1 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This role is a full-time position working 4 days a week Monday – Thursday totalling 32 hours a week at our offices in Sutton SM1.

You will need to be friendly of smart appearance with excellent communication and customer service skills. The main parts of the role include

Answering the telephone
Handling enquiries and providing information and guidance
Booking appointments
Diary Management for team members
Completing office documentation
Updating database

During the apprenticeship you may progress to:

Surveying properties for signs of a pest infestation
Completing risk assessments

Where you’ll work

41 -45 Lind Road

Sutton

SM1 4PP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ASSOCIATED NEIGHBOUR TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Standard
Level 2 Functional Skills English & maths (If required)
Workplace experience to gain practical skills
Guidance and training from an experienced workplace mentor
You will receive a comprehensive company induction, role-specific training and apprenticeship support

Requirements

Desirable qualifications

GCSE or equivalent in:

maths & English (grade A - C or 9 -5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Team working
Initiative
Patience

About this company

Predator Pest Solutions a are an environmentally conscious business dealing with wildlife management including urban pest control, wildlife surveys and live honeybee removal. We operate in London and the surrounding counties for both individual and commercial enterprises.

https://www.predatorpestsolutions.co.uk (opens in new tab)

After this apprenticeship

Following successful completion of your apprenticeship you will be offered a permanent role with opportunities to progress to a controller.

Ask a question

The contact for this apprenticeship is:

ASSOCIATED NEIGHBOUR TRAINING LIMITED

Andrew Greenslade

andrew.greenslade@neighbour-training.co.uk

01883742032

The reference code for this apprenticeship is VAC1000272588.

Apply now

Closes in 7 days (Monday 30 September at 11:59pm)

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